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Newday Debt Recovery Unit

Hi All

I'm due to start my DMP on 1st December and have kept my creditors updated via letter with my intentions.

I received a letter from Newday regarding my Amazon credit card. It says that "your account is now with newday's debt recovery unit" and that I should call them to set up a payment plan.

Should I ring them and remind them of my start date, or is it better to put this in writing? Is there a chance that they will pass the debt to an external company?

Thank you
DMP start 1st December 2019
Debt £35,528

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