MSE Poll: How do you access your bank most often?

What you need to take into account is that those of us over 65 are at home for a lot of the day, so have less need of mobile banking - which is why we use a desktop - it's time related rather than age related.

We need to keep bank branch networks. In our local Santander branch, I have seen the lovely way the staff interact with disabled clients, who would not be able to manage technological banking solutions. Furthermore, I can understand the convenience of banking apps, but, if there is an issue with my account, I want to be able to discuss it face to face with a real person. There are many warnings about the phone scams where people have been conned into handing over bank details, because of an alleged problem with their account. The default advice seems to be hang up the phone and then call your bank. How much better to be able to just tell the caller you are going to go straight to your branch to sort it, and not get into discussions on the phone. Once, when my husband had an interaction with his bank, he received a how-was-for-you phone call the following day. The trouble was, they asked for his security details, which he refused to do as they had contacted him, and then went into his branch to check if it was legitimate. Apparently, it had been, but the cashier quite understood why he had refused to give the details and admitted he had acted correctly.

My local town in Worcestershire has an elderly population. We used to have 5 banks, we are now down to 1 and 1/2 - If you can call it that. Of the 5 banks we DID have, we now have only 1.5. Our TSB is only open 2 days a week and our Lloyds has one window open, so looooong waits - Yet Lloyds have a person out front trying to get you to use the hole in the wall. 9/10 are saying NO.
When are the Banks going to realise that Not everyone wants to or can use the New Technology.

A few years ago, the queue was so long I ended up using the Hole in the wall to deposit my money. as my car park was running out. I am signed up for online banking and I kept checking my account and I was not credited for the cash £300.... I had to keep calling the bank, checking the account, etc.. After over a MONTH the bank pulled out the Hole in the wall and it had wedged it's self in between the machine and the wall. I spent WEEEEEEEKs trying to sort it all out. I lost interest on my money. NEVER AGAIN. :mad:
I prefer the Face to face customer service. (Do you Businesses remember what that is ???)

Loads of houses are being built in the area, yet the infastructure is not there. Banks want us to drive 10 miles down the road, pay for parking just to do banking. That's 20 miles round trip in Time and petrol (For those of us who drive - If you need to take a Bus it's ALL DAY. Have you tried bus service in rural Worcestershire ???)
BANKS ARE YOU LISTENING ??????? Do you even care??