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Re: Capital One...Grrr! round in circles hellllllp!

Hi there. I ought my experian report a while ago, it showed a default in December and I always pay on time in lump sums! I wrote to them...a mth ago. Have now rec'd a reply from customer relations saying apologies located payment...but no word on fixing credit rating. Do I have to fix it, why cant they? How do I do it. Also bloody cheek the number left is for there outbound call centre and not customer relations!!!

Please help


Sally


x

Comments

  • tealady
    tealady Posts: 3,851 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Mortgage-free Glee!
    General enquiries about your Capital One account



    Telephone 08458 400 400*


    If you are calling from abroad please call +44 115 993 8002


    Lines open 24 hours a day
    General enquiries about your Capital One account



    Telephone 08458 400 400*


    If you are calling from abroad please call +44 115 993 8002


    Lines open 24 hours a day
    If you delete the +44 and dial 0 instead they are UK numbers (taken off their website). Hope this helps.
    Find out who you are and do that on purpose (thanks to Owain Wyn Jones quoting Dolly Parton)
  • sjane2008
    sjane2008 Posts: 101 Forumite
    doing that as we speak but outsourced bloody call centres!!
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