Dca Ignoring Requests Because I'm Deaf!! Help Needed Please

brightonman123

the 'monkeys' are the DCA, btw- no offence meant to anyone here!

LilacPixie

Ooopsie some of my posts have disappears too. Unless i was the offensive one??

ZTD

Runnybabbit wrote: »

One thing though, I don't want to bring the disability law into the equation if at all possible, simply because I don't regard myself with a disability even though I am registered as being so. I think this is because I have a good professional job and nobody treats me differently - apart from the Metropolitan Collection Services AND HSBC !

Ah no... you're bringing shades of grey into this. Stick to black and white. You've requested communication in writing. Refusing this leads to the DCA falling foul of the OFT guidelines. Given the fact you're deaf leads to the DCA also falling foul of the DDA - which is not guidelines, it's the law.

Complain to the DCA as a first option - trust me, a lightbulb will come on in someone's head.

ZTD

MiniLauraRocks wrote: »

my point is you are complaining of discrimination by DCA - they would be if they were refusing to accept a call from another person on your behalf or refusing to speak to you through the Typetalk service.

Or refusing to accept letters. Wait a minute... :think:

MiniLauraRocks wrote: »

Lilac Pixie: My point is this post gives off the disctinct impression of a deaf person being unable to do something

That's right. The post give the distinct impression that deaf people can't hear.

Runnybabbit

ZTD wrote: »

Ah no... you're bringing shades of grey into this. Stick to black and white. You've requested communication in writing. Refusing this leads to the DCA falling foul of the OFT guidelines. Given the fact you're deaf leads to the DCA also falling foul of the DDA - which is not guidelines, it's the law.

Complain to the DCA as a first option - trust me, a lightbulb will come on in someone's head.

Oh, I only hope to god your right about this - (the lightbulb moment that is), maybe I should send a letter of complaint first and wait for that reply before I take things any further. This law business and disability etc is extremely confusing and I can see why this thread has become a 'little heated' to say the least - as Pixie said, some of her posts have disappeared too!.

Buffythedebtslayer

Runnybabbit, I think its bonkers they won't write to you - aren't creditors supposed to communicate in writing if the debtor requests it?

I can't believe some of the posts here, I am utterly furious on your behalf. between the DCA and *inserts loads of things i can't actually write!*


they should write to you. they are wrong and incompentant. end of story.

xxx

Ames

One of mine's gone as well, I assume it's because it was quoting the nasty deleted post.

Runnybabbit

Buffythedebtslayer wrote: »

Runnybabbit, I think its bonkers they won't write to you - aren't creditors supposed to communicate in writing if the debtor requests it?

I can't believe some of the posts here, I am utterly furious on your behalf. between the DCA and *inserts loads of things i can't actually write!*


they should write to you. they are wrong and incompentant. end of story.

xxx

Thank you, but please don't be too furious or you won't sleep tonight!,

My hubs had a brilliant saying, something to do with opinions, we are all entitled to them, we all have them, like we do a 'bum' hole!!!!!. lol

I am TRYING not to take things to heart, but some of the things that have been said today were extremely hurtful, I work for the NHS, so we are unfortunately subjected to some abuse, and I can honestly say that nothing compares to the stuff that's gone on here today - it has been slightly hair raising :eek: .

x

ZTD

Runnybabbit wrote: »

Oh, I only hope to god your right about this - (the lightbulb moment that is), maybe I should send a letter of complaint first and wait for that reply before I take things any further.

Yep - do that. Don't forget to set a deadline. There will be someone in the organisation with a clue. OK - that clue might be locked in a special box and only for use in dire emergencies, but it will be there..

LilacPixie

As I said in one of my deleted posts (i did quote nasty post in it) the OFT guidance for debt collection does state that a creditor must be reasonable in its attempts at contacting a debtor I think it has an example about writing to a shift worker. As babbit has requested everything in writing then that should be more than enough to make the DCA put it all in writting.

From what I can see Babbit has made a reasonable request regardless of disability status. From my point of view the DCA has been unreasonable in disregarding that request. Babbit then reiterated her request for everything in writing and cited her hearing loss as the main reason for this. It is not that babbit is being deliberatly obstructive she just genuinly can't correspond via the telephone plus we all know a paper trail with the dca is best.

As the dca have once again refused this very reasonable request then I would say they have breached the DDA. Here is a little bit from direct.gov.uk

The DDA requires employers and providers of goods and services to the public to make reasonable adjustments to assist disabled people in recruitment, employment and to enable them to access goods and services. For deaf people, reasonable adjustments might include providing alternative methods of communication, communication aids or services, such as sign language interpreting.