Where's HSBC's 5.39% 5-year fixed gone?

3stripe

Hi Alison,

I got an agreement in principle early last week before the rates went up, phoned back yesterday voicing similar concerns, and made my full application over the phone.

Apparently as long as they have your case in the system you still qualify for what you were originally quoted for.

Phew!

fraggle8

3stripe wrote: »

Hi Alison,

I got an agreement in principle early last week before the rates went up, phoned back yesterday voicing similar concerns, and made my full application over the phone.

Apparently as long as they have your case in the system you still qualify for what you were originally quoted for.

Phew!

i got an agreement in principle (not that they told me lol) and later recieved a letter with the old rates but they posted it day before rates went up so by time i had got it all had changed. still waiting to see if going to honour as they have put it through wrong on system (i wanted £165000 to cover mortgage and £5000 for home improvements but should have been added as additional borrowing but it was put through as mortgage sum of £170000 which is causing problems!)

Woodgnome_2

If you paid the booking fee on the particular mortgage you secure the rate. If you didn't I don't think you will get the lower rate.

Best of luck folks.

sophieroebuck87

I do not process mtg apps but as far as I am aware that by the close of business yesterday the fund had to be booked in order to secure the rate.

Hope this helps

charlieandlola2007

Woodgnome - glad you got your deal. Hope everything goes through OK.

MR_G

I do feel like I have been screwed over by HSBC.

Over a month ago I started the process to get the 5.39 tracker.

Saw an adviser in Branch who took all my details & adviced me about there products & gave me an offer in principle. I said I wanted the 5.39 tracker & was then told she could not talk to me about this so we had to see the Mortgage Advisor.

Saw the Mortgage advisor a week later & gave all our details, now we were told that the next meeting will be in a week & 1/2 time. Being concerned about the state of the market we asked if there was not anything earlier but was told no. Ok so I asked will we get the rates discussed today should things change & we were told YES.

Well on Tuesday we saw the advisor & was told that the position had changed & its basiclly take it or leave it. With all the time we have invested in this pocesess & the market changing rapidly we really had no option but to take the latest deal on offer.

We feel very unhappy about how we have treated. We have moved as quickly as is possible & would have had a second meeting @ 5.30 in the morning on Clapham common to secure this deal.

Help anyone ?

Has anyone got the details for the Cheif Exec of HSBC as a compliant needs to be raised about what we have gone through.

MR_G

I do feel like I have been screwed over by HSBC.

Over a month ago I started the process to get the 5.39 tracker.

Saw an adviser in Branch who took all my details & adviced me about there products & gave me an offer in principle. I said I wanted the 5.39 tracker & was then told she could not talk to me about this so we had to see the Mortgage Advisor.

Saw the Mortgage advisor a week later & gave all our details, now we were told that the next meeting will be in a week & 1/2 time. Being concerned about the state of the market we asked if there was not anything earlier but was told no. Ok so I asked will we get the rates discussed today should things change & we were told YES.

Well on Tuesday we saw the advisor & was told that the position had changed & its basiclly take it or leave it. With all the time we have invested in this pocesess & the market changing rapidly we really had no option but to take the latest deal on offer.

We feel very unhappy about how we have treated. We have moved as quickly as is possible & would have had a second meeting @ 5.30 in the morning on Clapham common to secure this deal.

Help anyone ?

Has anyone got the details for the Cheif Exec of HSBC as a compliant needs to be raised about what we have gone through.

MR_G

MR_G wrote: »

I do feel like I have been screwed over by HSBC.

Over a month ago I started the process to get the 5.39 tracker.

Saw an adviser in Branch who took all my details & adviced me about there products & gave me an offer in principle. I said I wanted the 5.39 tracker & was then told she could not talk to me about this so we had to see the Mortgage Advisor.

Saw the Mortgage advisor a week later & gave all our details, now we were told that the next meeting will be in a week & 1/2 time. Being concerned about the state of the market we asked if there was not anything earlier but was told no. Ok so I asked will we get the rates discussed today should things change & we were told YES.

Well on Tuesday we saw the advisor & was told that the position had changed & its basiclly take it or leave it. With all the time we have invested in this pocesess & the market changing rapidly we really had no option but to take the latest deal on offer.

We feel very unhappy about how we have treated. We have moved as quickly as is possible & would have had a second meeting @ 5.30 in the morning on Clapham common to secure this deal.

Help anyone ?

Has anyone got the details for the Cheif Exec of HSBC as a compliant needs to be raised about what we have gone through.

Can anyone help on the above ?

Just read somewhere that the same company First Direct are offering a lifetime tracker @ .49 above BOE rate with only a £ 399 fee.

Even more gut renching !!! :mad:

Woodgnome_2

Hi Mr G

It's a tricky one because I don't know where you would stand legally. The mortgage advisor is the companies representative and they have given you a verbal agreement. I would certainly bang on the table a bit and try and get them to change there mind.

_Andy_

First Direct is not the same company, although they are part of the same group.
I suggest you write a complaint initially to the branch manager who can then forward it on to the regulated sales complaints team. No point writing to the Chief Executive unless you want to delay the response.