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Fraudulent Listing at John Lewis
Produce Specification:
Product Description :
AMD Ryzen AI 5 processor
The AMD Ryzen AI 5 processor is equipped with revolutionary speed and performance to elevate your productivity, graphics for gaming and content creation, all with AI technology built right in.
Its 6-core, 12-thread design means business when it comes to graphic design and video editing, and you can expect games to run with sharp graphics and silky-smooth frame rates.
When it arrived, it had a Ryzen Ai 5 330 processor inside,and therefore doesn't meet their description .
I checked with the manufacturer( in this case Asus ) to make sure I had not made a mistake
therir reply was this :
" Based on the serial number provided the unit is fitted with the AMD Ryzen AI R5-330 CPU.
The unit warranty is global, different regions come with different specifications, the unit is sold with the AMD AI R5-330 CPU in other regions.
The UK only version of the product model M1407KA is listed with the AMD Ryzen AI 5-340."
I have contacted John Lewis and have provided photographic evidence of the untrue fraudulent listing, and after much back and forth, ( in which I have provided several photographs proving my point that this is currently a fraudulent listing ), on Sunday 18th January , they were still doubling down on the fact that their listing was correct saying:
"I've contacted our online team to check the product listing of this particular model. Upon checking other retailers & Asus they have the same listing as ours, so this may be a wider issue we will need to investigate. ^Tony".
Later that same afternoon after much frustration , Joh lewis stated :
"So while we've been conversing I've been liasing with our internal Distribution team. They have advised me the Computer buyers are taking the case up with ASUS as it's looking likely they've provided us with mismatched product to description. "
They are looking into my case , however that listing ( as I type this ) is still active, and people can still purchase this laptop with the incorrect listing . CanI force John Lewis to supply the laptop that I ordered? they have suggested a refund , or an exchange up to the value of what I paid , which means ( as there is no laptop apart from the fraudlent listing ) , that matches what I originally ordered .
Comments
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Sounds like they're still investigating, rather than doubling down on anything? They appear willing to resolve, via offers thus far, but why not wait to see what they come back with after the investigation has been concluded?2
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I imagine JL will just refund. I can't see them keen to do further business with you as you forcefully keep calling it a fraudulent listing. Mistakes happen either at their end or the manufacturers end, take the refund and buy elsewhere (mind you you might have the same issue).1
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They do not appear to be "doubling down" on anything.consumerguy2026 said:I On January 9th 2026, I purchased a Laptop from John Lewis: Product code: 82717506, it was described as an Asus Vivobook 14:
Produce Specification:Model name / numberM1407KA-LY134WNumber of screens1Office pre-installedNo Microsoft 365 includedOperating systemWindowsOperating system versionWindows 11 HomeOptical driveNo Optical DrivePicture or video resolutionWUXGAPower supplyRechargeable BatteryProcessorAMD Ryzen™ AI 5 340 6 Core-ProcessorProcessor typeAMD Ryzen AI 5
Product Description :AMD Ryzen AI 5 processor
The AMD Ryzen AI 5 processor is equipped with revolutionary speed and performance to elevate your productivity, graphics for gaming and content creation, all with AI technology built right in.Its 6-core, 12-thread design means business when it comes to graphic design and video editing, and you can expect games to run with sharp graphics and silky-smooth frame rates.
When it arrived, it had a Ryzen Ai 5 330 processor inside,and therefore doesn't meet their description .
I checked with the manufacturer( in this case Asus ) to make sure I had not made a mistake
therir reply was this :
" Based on the serial number provided the unit is fitted with the AMD Ryzen AI R5-330 CPU.The unit warranty is global, different regions come with different specifications, the unit is sold with the AMD AI R5-330 CPU in other regions.
The UK only version of the product model M1407KA is listed with the AMD Ryzen AI 5-340."
I have contacted John Lewis and have provided photographic evidence of the untrue fraudulent listing, and after much back and forth, ( in which I have provided several photographs proving my point that this is currently a fraudulent listing ), on Sunday 18th January , they were still doubling down on the fact that their listing was correct saying:
"I've contacted our online team to check the product listing of this particular model. Upon checking other retailers & Asus they have the same listing as ours, so this may be a wider issue we will need to investigate. ^Tony".Later that same afternoon after much frustration , Joh lewis stated :
"So while we've been conversing I've been liasing with our internal Distribution team. They have advised me the Computer buyers are taking the case up with ASUS as it's looking likely they've provided us with mismatched product to description. "They are looking into my case , however that listing ( as I type this ) is still active, and people can still purchase this laptop with the incorrect listing . CanI force John Lewis to supply the laptop that I ordered? they have suggested a refund , or an exchange up to the value of what I paid , which means ( as there is no laptop apart from the fraudlent listing ) , that matches what I originally ordered .
There is an issue, they appear to be investigating it, they have offered you a full refund which seems entirely reasonable. You cannot "force" them to supply you with a product they have. If you are not happy then just return it for a full refund and buy what you want elsewhere.2 -
It’s not fraudulent, it’s an error (if confirmed).
The product descriptions and specs are sent to JL from supplier, which is why they’re speaking with ASUS.
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What does it say on the packaging, just the model No or does it state what the processor is?screech_78 said:It’s not fraudulent, it’s an error (if confirmed).
The product descriptions and specs are sent to JL from supplier, which is why they’re speaking with ASUS.
JL have just quoted what they've been told by ASUS/ASUS's distributor, they don't take the things out of the boxes and check that the spec's right for every laptop.0 -
I had a similar issue with an upright freezer the description said it had a digital display and it did not, It was not from John Lewis. They just took it back and as they did not have another one suitable refunded my money; You need to give them time to sort it.0
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You can keep describing it as fraudulent as often as you like, but you have no evidence they've wilfully set out to deceive you. It just makes your otherwise legitimate complaint look silly and makes you look belligerent. If you want them to give you the higher spec machine out of goodwill then chucking around baseless hysterical accusations is not the way to go about it.3
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consumerguy2026 said:I On January 9th 2026, I purchased a Laptop from John Lewis: Product code: 82717506, it was described as an Asus Vivobook 14:
Produce Specification:Model name / numberM1407KA-LY134WNumber of screens1Office pre-installedNo Microsoft 365 includedOperating systemWindowsOperating system versionWindows 11 HomeOptical driveNo Optical DrivePicture or video resolutionWUXGAPower supplyRechargeable BatteryProcessorAMD Ryzen™ AI 5 340 6 Core-ProcessorProcessor typeAMD Ryzen AI 5
Product Description :AMD Ryzen AI 5 processor
The AMD Ryzen AI 5 processor is equipped with revolutionary speed and performance to elevate your productivity, graphics for gaming and content creation, all with AI technology built right in.Its 6-core, 12-thread design means business when it comes to graphic design and video editing, and you can expect games to run with sharp graphics and silky-smooth frame rates.
When it arrived, it had a Ryzen Ai 5 330 processor inside,and therefore doesn't meet their description .
I checked with the manufacturer( in this case Asus ) to make sure I had not made a mistake
therir reply was this :
" Based on the serial number provided the unit is fitted with the AMD Ryzen AI R5-330 CPU.The unit warranty is global, different regions come with different specifications, the unit is sold with the AMD AI R5-330 CPU in other regions.
The UK only version of the product model M1407KA is listed with the AMD Ryzen AI 5-340."
I have contacted John Lewis and have provided photographic evidence of the untrue fraudulent listing, and after much back and forth, ( in which I have provided several photographs proving my point that this is currently a fraudulent listing ), on Sunday 18th January , they were still doubling down on the fact that their listing was correct saying:
"I've contacted our online team to check the product listing of this particular model. Upon checking other retailers & Asus they have the same listing as ours, so this may be a wider issue we will need to investigate. ^Tony".Later that same afternoon after much frustration , Joh lewis stated :
"So while we've been conversing I've been liasing with our internal Distribution team. They have advised me the Computer buyers are taking the case up with ASUS as it's looking likely they've provided us with mismatched product to description. "They are looking into my case , however that listing ( as I type this ) is still active, and people can still purchase this laptop with the incorrect listing . CanI force John Lewis to supply the laptop that I ordered? they have suggested a refund , or an exchange up to the value of what I paid , which means ( as there is no laptop apart from the fraudlent listing ) , that matches what I originally ordered .
My advice would be to take this post down. Calling a large corporation 'fraudulent' on a public forum isn't going to sit well with their legal team.It sounds like, from what JL have said, that there's a problem with the manufacturer. They've offered you a refund. Take it and walk away, and maybe edit your post here.2 -
Here's a definition of fraud: wrongful or criminal deception intended to result in financial or personal gain.consumerguy2026 said:as there is no laptop apart from the fraudlent listing
I can't see how a listing error fits that definition. Why do people always have to exaggerate?
If you think it's fraud what are you doing here? Go and call the police!4 -
Just wait until they investigate, from what JL say it just seems to be a simply error in the description.
Also, please refrain from using scam or fraud in your topics unless you have definitive proof of either.1
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