Items of no listed value

MeggieLiz7855

Hello, 

I'm hoping this is the right place to post (apologies if it isn't). It might seem petty but I am now more interested in the rights around it that the issue itself. I have found that when I go to McDonalds on the app and at the self serve kiosks I can now add a crazy number of barbeque sauces to my order. On the last couple of occasions they have refused to give what I ordered (usually 7 as I have them on my breakfast) and provided only one despite my have a receipt for the items. They say it's restaurant policy to only give one sauce per order regardless of what is ordered. 

I'm just wondering where one would stand in this issue as there is no value attached to the item and it's listed at £0.00. 

Thank you in advance

caprikid1

"I'm just wondering where one would stand in this issue as there is no value attached to the item and it's listed at £0.00. "

They should be giving you a full refund on the items they cannot supply. 

powerful_Rogue

If they don't, send them a Letter Before Action and start court action for the refund.

Renfrewman

They clearly do have a value. McD's are not willing to subsidise your brekkies...they are not legally obliged to sell you anything whether you pay for it or not.

Ergates

MeggieLiz7855 said:

Hello, 

I'm hoping this is the right place to post (apologies if it isn't). It might seem petty but I am now more interested in the rights around it that the issue itself. I have found that when I go to McDonalds on the app and at the self serve kiosks I can now add a crazy number of barbeque sauces to my order. On the last couple of occasions they have refused to give what I ordered (usually 7 as I have them on my breakfast) and provided only one despite my have a receipt for the items. They say it's restaurant policy to only give one sauce per order regardless of what is ordered. 

I'm just wondering where one would stand in this issue as there is no value attached to the item and it's listed at £0.00. 

Thank you in advance

So you've been using them as a source (no pun intended) of free sauce to put on meals you didn't buy from McDonalds.

What makes you believe they should be obliged to provide you with this?

eskbanker

Ergates said:
What makes you believe they should be obliged to provide you with this?

The glib answer to that is presumably 'the (lax) programming of the app and the touchscreens' but yes, unsurprising that staff will overrule obvious attempts to abuse the system....

sheramber

caprikid1 said:

"I'm just wondering where one would stand in this issue as there is no value attached to the item and it's listed at £0.00. "

They should be giving you a full refund on the items they cannot supply. 

Which is zero as there is no charge for them. 

the_lunatic_is_in_my_head

I would imagine the answer is to complain to McDonalds central customer services:

https://www.mcdonalds.com/gb/en-gb/help/faq/what-s-the-address-and-phone-number-for-mcdonald-s-head-office-address.html

No idea what their expectation is but if the machines are programmed without a limit then you should get what you order IMO and I wonder if the franchise owner would rather cut costs where as McDonalds might expect the customer to get what they ordered.

I guess there should be a limit but 1 per order is tight, again in IMO.  

eskbanker

sheramber said:

caprikid1 said:

"I'm just wondering where one would stand in this issue as there is no value attached to the item and it's listed at £0.00. "

They should be giving you a full refund on the items they cannot supply. 

Which is zero as there is no charge for them. 

          

Grumpy_chap

the_lunatic_is_in_my_head said:

I guess there should be a limit but 1 per order is tight, again in IMO.  

Is it truly "1 sauce per order" as suggested by the OP?
Is it more realistically "1 sauce per qualifying item (chicken nuggets?)"?

Is this a case where being sensible and friendly could work wonders? 
Order one portion of chicken nuggets with two sauce and a bit of charm at the counter will probably get two sauces.
Order one portion of chicken nuggets with 7 sauces is likely to be seen by the counter staff and stopped / restricted to the requisite one sauce.

I can't think of anything that is actually expensive at McDonalds, so giving away an excess quantity of sauce sachets at a cost of, say, 5 pence per sachet is quite significant. 
(I have no idea what McDonalds pay for their sauce sachets, but I just looked online and can buy 70 at £24 so 35 pence per sachet (going for the same type of "pot" that McDonalds provide.  Assuming McDonalds would leverage rather more purchasing power than I can, 5 pence per sachet might be a fair guess.)

Writing to complain to McDonalds seems rather pointless in this case (IMO) - I can imagine that the only outcome would be either "nothing" or that the kiosk machines are programmed to only allow one sauce per appropriate item.  I am not really sure how writing to the head office would be phrased.  I can't imagine the following would go down well:

"Dear Ronald McDonald, 
I write to express my disappointment at the service received from your *** restaurant.  When purchasing my Chicken McNuggets at the self-service kiosk, I also select a high quantity of BBQ Sauce sachets / pots because I like to steal the sauce from the restaurant to take home to have on my breakfast through the week.  The self-service kiosk will allow me to enter any quantity of BBQ Sauce sachets / pots to add to the order at zero cost.  The counter staff, however, will only provide me with one sachet per quantity of Chicken Mc Nuggets, so do not fulfil my whole order and it leaves me disappointed.  Please could you kindly train your staff to let me have as many BBQ Sauce sachets / pots as I wish regardless of how few portions of Chicken McNuggets I have purchased?
Love and kisses,
MeggieLiz"


This actually seems like the threads that crop up occasionally where people say they took an offer "buy two get one free" then returned the two and did not receive a full refund / were asked to return the "one free" also and it was an outrage.

born_again

Next posts been banned from local 🤷‍♀️