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Tonluna payout timescale

Does anyone have recent experience to comment on how long Toluna take to pay out to PayPal after a request has been submitted?

The Toluna website tells me my request is in process but there is nothing to say how long they take - either that it is at a particular date in the following month or within a specified number of weeks.

(I posted my question on the Survey sub-board yesterday but that board has little traffic.)

Comments

  • Gizmo72
    Gizmo72 Posts: 123 Forumite
    Part of the Furniture 100 Posts Name Dropper Photogenic
    edited 31 October at 12:57PM
    I don't know - I ordered an Argos voucher from them a couple of days ago but haven't got it yet - the points came out of my account but the order's not showing up in my account history.
    Edit - it is in my rewards history - I was just looking at the wrong section.
    "A dog will sit next to you while you work. A cat will sit on the work."
  • General_Grant
    General_Grant Posts: 5,358 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Thanks for replying @Gizmo72.  

    We'll see who receives their reward first - I'm probably about a week ahead of you in claiming.

    I shall be cutting back on my survey completion now as it is concerning that they don't provide a means of contacting them and I notice that "recent" activity in the community section is from 2022 and indicates slow redemption!
  • General_Grant
    General_Grant Posts: 5,358 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    edited 3 November at 4:20PM
    . . . it is concerning that they don't provide a means of contacting them . . .
    I've found a way - the chat bot isn't working but one can "raise a ticket" and I've received a response.
    Takes somewhere between 3 and 6 weeks for PayPal to receive the payment - and, of course, PP automatically sends an email to confirm the funds are there.
  • General_Grant
    General_Grant Posts: 5,358 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    I can confirm that the £35 has arrived in my PP account.  So it was actually much less than a month and so not really concerning for the future.
  • Gizmo72
    Gizmo72 Posts: 123 Forumite
    Part of the Furniture 100 Posts Name Dropper Photogenic
    edited 8 November at 1:09PM
    More than a week on and still no Argos voucher but the Toluna website says rewards can take up to three weeks to arrive (so I might not get it in time to enter the Argos competition which runs until 12 Nov) - however I did just get one from Consumer Pulse and that only took a couple of days.
    "A dog will sit next to you while you work. A cat will sit on the work."
  • Gizmo72
    Gizmo72 Posts: 123 Forumite
    Part of the Furniture 100 Posts Name Dropper Photogenic
    The Argos competition closes today and still no sign of the voucher - although there is another competition running at the moment and I might try to enter that.
    "A dog will sit next to you while you work. A cat will sit on the work."
  • Gizmo72
    Gizmo72 Posts: 123 Forumite
    Part of the Furniture 100 Posts Name Dropper Photogenic
    The voucher is STILL 'processing' - only about 10 days to go before I contact them to find out what happened to it.
    "A dog will sit next to you while you work. A cat will sit on the work."
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