BA cancelled our flight + reimbursement for hotel

sunnysideup43

Grumpy_chap said:

sunnysideup43 said:

Grumpy_chap said:

How much was the full cost of the hotel?
BA have paid you £200.

If the difference is small, it might be worth righting off any loss.

The challenge from the BA Holiday's perspective is that you did not give them the opportunity to mitigate the costs.
It is quite possible that BA Holidays could have put you in the same room and not actually incurred any cost.  Either, if your flight home was delayed by a day that means there are people due out on the outward leg of the same plane who won't now need a hotel that night.  Or, BA holidays may block book a number of rooms and can offer you an unsold room (which the hotel cannot).

The cost was 891 euros + a meagre 12 euros for a couple of drinks so you can see why we're keen to recoup the money!

EURO 900 !!!
Is that just one room for two adults?

We so happen to have a holiday booked with BA in a few weeks so, I thought I'd check the room rate for booking to stay tonight, even at this late hour.  £218 bed and breakfast or £272 full board.
It is certain that BA would get a far cheaper rate.  (Our actual advance booking shows £98.70 per night B&B.)

Obviously, BA offer a whole range of hotels so maybe your hotel is a far higher standard / price point than the hotel we have chosen.

As others have said, I would not have simply paid out nearly £1k on a whim.

Yes nearly 900 euros for one night.  Yes, BA offer a whole range of hotels. Clearly this was at a higher price point. Plus it was summer pricing.  As I said before we didn't think that they would say no as they paid in full once before when they cancelled and we were in Mexico. 

sunnysideup43

eskbanker said:

sunnysideup43 said:

No, we didn't ask BA. Why should we? It was their fault. We're nearly 70...

Why do you believe your age to be relevant - did you have special assistance booked perhaps?

sunnysideup43 said:
...why should we be put through the stress of trying to find accommodation for the night...

That's the whole point - it was BA's responsibility to do that for you.  You could argue that the airline should have proactively done so, but by failing to contact the package provider you denied them the opportunity to make arrangements in the most appropriate manner.

sunnysideup43 said:
...pack up our stuff yet again...

You said that you were unaware of the flight cancellation "until we returned to the hotel around 3pm as we were out", on the day you were checking out, so surely you'd already have been packed up ready for departure by then, or had you made late checkout arrangements?

sunnysideup43 said:
Far better in our opinion to stay put and taking into consideration that we never had any issue when this happened before. 

Unfortunately their obligations are governed by laws and policies, rather than customer opinions.  Within reason they might be amenable to offering a bit more for a hotel, but I fear your hopes of recovering the astronomical cost you incurred are unlikely to be fulfilled, especially if not making any attempt to shop around via a quick online search.

No, we hadn't packed up. We were allowed to keep the room for a few hours longer by paying for it. We were due to be picked up at 5pm so plenty of time to throw our stuff in our suitcases. Anyway, thanks all for your input.