Pages of a Store's commercial Terms not disclosed to me when signing

Alderbank

ctsoton said:

MyRealNameToo said:

ctsoton said:

user1977 said:

It's quite commonplace but I would doubt it's "most".

It's semantics, I assume it's far easier to list stores that do accept returns rather than those that don't.

Yes, because it's vastly shorter as they are the exception. 

I disagree - name a high street retailer or category of retailer that won't accept returns.

Name a category: sofa shops.

DFS, ScS, Sofology...

powerful_Rogue

Sports Direct group only issue credit vouchers for instore change of mind retuns.

ctsoton

Alderbank said:

ctsoton said:

MyRealNameToo said:

ctsoton said:

user1977 said:

It's quite commonplace but I would doubt it's "most".

It's semantics, I assume it's far easier to list stores that do accept returns rather than those that don't.

Yes, because it's vastly shorter as they are the exception. 

I disagree - name a high street retailer or category of retailer that won't accept returns.

Name a category: sofa shops.

DFS, ScS, Sofology...

It's amusing that you cut off the next sentence - which was Furniture Village as an exception to the "furniture is made to order so non-cancellable"

ctsoton

Aylesbury_Duck said:

. While I think they've been incorrect with the way the terms were presented belatedly, they haven’t undermined any statutory right to a deposit refund because there isn't one, nor made a promise of a refundable deposit a later term undoes.

Right and that's the paradox.

The second page states IN CAPS

"YOU MUST BE AWARE AND UNDERSTAND THE ORDER IS A FIRM AND LEGALLY BINDING CONTRACT, THE GOODS ARE MADE TO ORDER BASED ON YOUR AGREED STYLE SIZE AND COLOUR.  YOUR DEPOSIT IS NON REFUNDABLE."


So it then is a question of whether that contract is still "FIRM AND LEGALLY BINDING" if I was not told or shown anything to say it was until after I signed.

And the paradox is "well you never had a right to cancel anyway because legislation doesn't give you that right"



In terms of the S75 route due to misrepresentation.  The credit card company said they'll open a s75 claim, the finance provider initially said it would be s75 then tried to downgrade it to a complaint as "s75 only covers goods"!!