Letter received from Klarna Final Notice - I've never even used Klarna!

peter1xxx

I think my case is, I hope rectified. It was not Klarna doing soft searches on my credit report, it was Credit karma,I got mixed up with names which are very similar. The soft searches on my account were probably to do with Motor insurance I have recently taken out. Hope other peoples problems get sorted quickly.

jmb1

I finally had an email from the complaints team (as I also made a formal complaint) saying they are upholding it and offered £50 which I wasn't expecting tbh. So I replied, pushing it by citing that I'd wasted double that in time, which equally to my surpise they honoured. Ergo, worth sending a complaint letter / email.

Cutie22kittens

Finally got them to acknowledge fraud after raising an official complaint. Very apologetic. Now waiting for the escalation team to get back to me regarding the zero communication between customer service and security team which lead to it being passed to debt collecting agency. Hopefully it will be upheld and they offer some compensation for the stress and anxiety this has caused. 

jmb1

Cutie22kittens said:

Finally got them to acknowledge fraud after raising an official complaint. Very apologetic. Now waiting for the escalation team to get back to me regarding the zero communication between customer service and security team which lead to it being passed to debt collecting agency. Hopefully it will be upheld and they offer some compensation for the stress and anxiety this has caused. 

Certainly should, that sounds far more stressful than my experience what with a debt agency being involved. Don't let them fob you off with anything less. Best wishes.

MABLE

Cutie22kittens said:

Finally got them to acknowledge fraud after raising an official complaint. Very apologetic. Now waiting for the escalation team to get back to me regarding the zero communication between customer service and security team which lead to it being passed to debt collecting agency. Hopefully it will be upheld and they offer some compensation for the stress and anxiety this has caused. 

Still no news from fraud dept and requested through customer service a call back but nothing as yet.  Hopefully will not get a debt collector as I brought to their attention. They have confirmed the account closed so at least no purchases can be made using my former address. 

Cutie22kittens

MABLE said:

Cutie22kittens said:

Finally got them to acknowledge fraud after raising an official complaint. Very apologetic. Now waiting for the escalation team to get back to me regarding the zero communication between customer service and security team which lead to it being passed to debt collecting agency. Hopefully it will be upheld and they offer some compensation for the stress and anxiety this has caused. 

Still no news from fraud dept and requested through customer service a call back but nothing as yet.  Hopefully will not get a debt collector as I brought to their attention. They have confirmed the account closed so at least no purchases can be made using my former address. 

Was that verbally from customer services you were told you account had been closed. If it was, I would chase it again. We were told on 2 separate occasions that the account was suspended but it hadn't been. Don't think their left had knows what the right hand is doing. 

MABLE

Cutie22kittens said:

MABLE said:

Cutie22kittens said:

Finally got them to acknowledge fraud after raising an official complaint. Very apologetic. Now waiting for the escalation team to get back to me regarding the zero communication between customer service and security team which lead to it being passed to debt collecting agency. Hopefully it will be upheld and they offer some compensation for the stress and anxiety this has caused. 

Still no news from fraud dept and requested through customer service a call back but nothing as yet.  Hopefully will not get a debt collector as I brought to their attention. They have confirmed the account closed so at least no purchases can be made using my former address. 

Was that verbally from customer services you were told you account had been closed. If it was, I would chase it again. We were told on 2 separate occasions that the account was suspended but it hadn't been. Don't think their left had knows what the right hand is doing. 

I have been advised  verbally at least  4 times the account was closed.  Also have sent a complaint through Resolver documenting everything.


Also contacted Mobile top up and have closed the fraud account there end down.

Fraudster  used a former address to open the account but one of my active emails to get the  top up codes through and I actually found the top up from them in my spam folder.

I do not think the code has been used because I have  2 figure authorisation set up on my email account.

However the Mobile co could not advise whether the code was used or not.


I have made Klarna aware and we shall see what happens.

Cutie22kittens

MABLE said:

Cutie22kittens said:

MABLE said:

Cutie22kittens said:

Finally got them to acknowledge fraud after raising an official complaint. Very apologetic. Now waiting for the escalation team to get back to me regarding the zero communication between customer service and security team which lead to it being passed to debt collecting agency. Hopefully it will be upheld and they offer some compensation for the stress and anxiety this has caused. 

Still no news from fraud dept and requested through customer service a call back but nothing as yet.  Hopefully will not get a debt collector as I brought to their attention. They have confirmed the account closed so at least no purchases can be made using my former address. 

Was that verbally from customer services you were told you account had been closed. If it was, I would chase it again. We were told on 2 separate occasions that the account was suspended but it hadn't been. Don't think their left had knows what the right hand is doing. 

I have been advised  verbally at least  4 times the account was closed.  Also have sent a complaint through Resolver documenting everything.


Also contacted Mobile top up and have closed the fraud account there end down.

Fraudster  used a former address to open the account but one of my active emails to get the  top up codes through and I actually found the top up from them in my spam folder.

I do not think the code has been used because I have  2 figure authorisation set up on my email account.

However the Mobile co could not advise whether the code was used or not.


I have made Klarna aware and we shall see what happens.

Sounds like you've done all you can. Fingers crossed it gets resolved soon. 

Fay

Has anyone contacted klarna by email? My partner has just received 2 letters which are clearly fraud as he’s never used klarna. We have reported it to action fraud (but have received an email to say this is not a crime) and would like to email klarna so we have written proof we have contacted them but I can’t find sn email address. There is one in this thread so I’ve sent an email with minimal information in but haven’t received an auto reply which I would have expected. Many thanks 

Cutie22kittens

Fay said:

Has anyone contacted klarna by email? My partner has just received 2 letters which are clearly fraud as he’s never used klarna. We have reported it to action fraud (but have received an email to say this is not a crime) and would like to email klarna so we have written proof we have contacted them but I can’t find sn email address. There is one in this thread so I’ve sent an email with minimal information in but haven’t received an auto reply which I would have expected. Many thanks 

You need to ring Klarna and dispute the fraudulent purchases. They can put a hold on the account which will be passed to security team to investigate it. Email after you've rang so you have evidence. It's a bit hit or miss as to whether it gets passed on to security team so I would chase after 7 days with a follow up phone call. Hope this helps.