We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide

People's Partnership tech issues

keanefan
keanefan Posts: 18 Forumite
Part of the Furniture 10 Posts Combo Breaker
in Pensions, annuities & retirement planning
Hi everyone.

Many People's Partnership, (formerly People's Pension, formerly B,C&E), clients have been unable to log into their online accounts for several weeks due to the company trying to upgrade the security on the website and causing log in issues.

I wonder if any other forumite is having problems with them?

Comments

  • xylophone
    xylophone Posts: 45,910 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    There's an apology on the web site but no indication of when the problem will be solved...

    https://bandce.co.uk/manage-account/
  • Marcon
    Marcon Posts: 15,592 Forumite
    Ninth Anniversary 10,000 Posts Name Dropper Combo Breaker
    keanefan said:
    Hi everyone.

    Many People's Partnership, (formerly People's Pension, formerly B,C&E), clients have been unable to log into their online accounts for several weeks due to the company trying to upgrade the security on the website and causing log in issues.

    I wonder if any other forumite is having problems with them?

    Anyone who is trying to log in is going to have the same problem.
    Googling on your question might have been both quicker and easier, if you're only after simple facts rather than opinions!  
  • dunstonh
    dunstonh Posts: 120,884 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    I wonder if any other forumite is having problems with them?
    The issue doesn't just affect MSE forum users.  It is system wide.

    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • cobson
    cobson Posts: 163 Forumite
    Eighth Anniversary 100 Posts
    edited 17 November 2023 at 7:24PM
    As of a couple of weeks ago I couldn't get access to my existing account. I tried recreating it but got a message that another account already existed under that address, so I setup a new account with a different email address and then changed the email address to my original one and that worked OK. I have full access again now.
  • keanefan
    keanefan Posts: 18 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    dunstonh said:
    I wonder if any other forumite is having problems with them?
    The issue doesn't just affect MSE forum users.  It is system wide.

    Yes I realise it's system wide, but I an unable to ask anywhere else. I am pleased that someone has been able to sort it by setting up a new account with a different email address. That is something I can try.
  • keanefan
    keanefan Posts: 18 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    Marcon said:
    keanefan said:
    Hi everyone.

    Many People's Partnership, (formerly People's Pension, formerly B,C&E), clients have been unable to log into their online accounts for several weeks due to the company trying to upgrade the security on the website and causing log in issues.

    I wonder if any other forumite is having problems with them?

    Anyone who is trying to log in is going to have the same problem.
    It seems it is not affecting every member of PP. Mainly those who have been registered with them for longer.
  • Marcon
    Marcon Posts: 15,592 Forumite
    Ninth Anniversary 10,000 Posts Name Dropper Combo Breaker
    keanefan said:
    dunstonh said:
    I wonder if any other forumite is having problems with them?
    The issue doesn't just affect MSE forum users.  It is system wide.

    Yes I realise it's system wide, but I an unable to ask anywhere else. I am pleased that someone has been able to sort it by setting up a new account with a different email address. That is something I can try.
    You could always ring and ask them: 0300 200 0555
    Googling on your question might have been both quicker and easier, if you're only after simple facts rather than opinions!  
  • cobson
    cobson Posts: 163 Forumite
    Eighth Anniversary 100 Posts
    customer services pretty useless I'm afraid, had to work it out a solution for myself
★ ★ ★ Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 353.5K Banking & Borrowing
  • 254.2K Reduce Debt & Boost Income
  • 455K Spending & Discounts
  • 246.6K Work, Benefits & Business
  • 602.9K Mortgages, Homes & Bills
  • 178.1K Life & Family
  • 260.6K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.
Update Your Picture