🗳️ ELECTION 2024: THE MSE LEADERS' DEBATE Got a burning question you want us to ask the party leaders ahead of the general election? Submit your suggestions via this form or post them on our dedicated Forum board where you can see and upvote other users' questions. Please note that the Forum's rules on avoiding general political discussion still apply across all boards.

Sainsbury's home delivery substitutes

Options
I ordered a £12 meal deal on my delivery and the St Clement's Cheesecake, price £3.35, was substituted with a strawberry cheesecake, price £3.00, and spent over 2 hours trying to contact Sainsbury by phone without response before the delivery arrived at 9pm. I was planning to refuse the complete meal deals I noticed the substitute was not listed. The delivery person assured me that I would  be refunded the difference which is £7.53 or a substitute costing 35p cheaper! I managed to talk to Sainsbury today and was informed they were very busy on Monday and there was NO REFUND as the action is allowed under their terms and conditions. 

Comments

  • SaverRate
    Options
    So what products did you actually receive as part of the meal deal including the cheesecake? 

    If your not happy you can put in a complaint to Sainsburys 
    FTB - April 2020 
  • diystarter7
    Options
    Pratulus said:
    I ordered a £12 meal deal on my delivery and the St Clement's Cheesecake, price £3.35, was substituted with a strawberry cheesecake, price £3.00, and spent over 2 hours trying to contact Sainsbury by phone without response before the delivery arrived at 9pm. I was planning to refuse the complete meal deals I noticed the substitute was not listed. The delivery person assured me that I would  be refunded the difference which is £7.53 or a substitute costing 35p cheaper! I managed to talk to Sainsbury today and was informed they were very busy on Monday and there was NO REFUND as the action is allowed under their terms and conditions. 
    I am staggered. We are with tescos since Covide and never noted this not sure re their T&C. In your case seems very unfair
  • Pratulus
    Options
    SaverRate said:
    So what products did you actually receive as part of the meal deal including the cheesecake? 

    If your not happy you can put in a complaint to Sainsburys 
    I received the main meal, veg and wine.
     I've sent an on line complaint to Sainsbury.
     If you plan to eat the meal that day this action puts you in an awkward position.
  • Pratulus
    Options
    Result of complaint finally received merely stating it is within their terms and conditions, EXTREMELY DISAPPOINTING.
Meet your Ambassadors

Categories

  • All Categories
  • 7 Election 2024: The MSE Leaders' Debate
  • 343.8K Banking & Borrowing
  • 250.3K Reduce Debt & Boost Income
  • 450K Spending & Discounts
  • 236K Work, Benefits & Business
  • 609.1K Mortgages, Homes & Bills
  • 173.4K Life & Family
  • 248.6K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.9K Discuss & Feedback
  • 15.1K Coronavirus Support Boards