Sainsbury's home delivery substitutes

3 Posts

I ordered a £12 meal deal on my delivery and the St Clement's Cheesecake, price £3.35, was substituted with a strawberry cheesecake, price £3.00, and spent over 2 hours trying to contact Sainsbury by phone without response before the delivery arrived at 9pm. I was planning to refuse the complete meal deals I noticed the substitute was not listed. The delivery person assured me that I would be refunded the difference which is £7.53 or a substitute costing 35p cheaper! I managed to talk to Sainsbury today and was informed they were very busy on Monday and there was NO REFUND as the action is allowed under their terms and conditions.
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If your not happy you can put in a complaint to Sainsburys
Before you spend, remember the MSE Money Mantras. Ask yourself, do I need it? Can I afford it? If the answer is NO to any of those questions, DON’T buy it. (Quote from MSE 15/11/22)
Politeness & courtesy are some of the few things in life that are free. Please remember that when posting, I may ignore permanently the unpolite, tedious, unconstructive and deliberately obtuse comments. Many thanks.
I've sent an on line complaint to Sainsbury.
If you plan to eat the meal that day this action puts you in an awkward position.