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Sainsbury's home delivery substitutes

Pratulus
Posts: 3 Newbie

I ordered a £12 meal deal on my delivery and the St Clement's Cheesecake, price £3.35, was substituted with a strawberry cheesecake, price £3.00, and spent over 2 hours trying to contact Sainsbury by phone without response before the delivery arrived at 9pm. I was planning to refuse the complete meal deals I noticed the substitute was not listed. The delivery person assured me that I would be refunded the difference which is £7.53 or a substitute costing 35p cheaper! I managed to talk to Sainsbury today and was informed they were very busy on Monday and there was NO REFUND as the action is allowed under their terms and conditions.
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Comments
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So what products did you actually receive as part of the meal deal including the cheesecake?
If your not happy you can put in a complaint to SainsburysFTB - April 20202 -
Pratulus said:I ordered a £12 meal deal on my delivery and the St Clement's Cheesecake, price £3.35, was substituted with a strawberry cheesecake, price £3.00, and spent over 2 hours trying to contact Sainsbury by phone without response before the delivery arrived at 9pm. I was planning to refuse the complete meal deals I noticed the substitute was not listed. The delivery person assured me that I would be refunded the difference which is £7.53 or a substitute costing 35p cheaper! I managed to talk to Sainsbury today and was informed they were very busy on Monday and there was NO REFUND as the action is allowed under their terms and conditions.1
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SaverRate said:So what products did you actually receive as part of the meal deal including the cheesecake?
If your not happy you can put in a complaint to Sainsburys
I've sent an on line complaint to Sainsbury.
If you plan to eat the meal that day this action puts you in an awkward position.0 -
Result of complaint finally received merely stating it is within their terms and conditions, EXTREMELY DISAPPOINTING.0
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