Sainsbury's home delivery substitutes
in Food shopping & groceries
4 replies 219 views
I ordered a £12 meal deal on my delivery and the St Clement's Cheesecake, price £3.35, was substituted with a strawberry cheesecake, price £3.00, and spent over 2 hours trying to contact Sainsbury by phone without response before the delivery arrived at 9pm. I was planning to refuse the complete meal deals I noticed the substitute was not listed. The delivery person assured me that I would be refunded the difference which is £7.53 or a substitute costing 35p cheaper! I managed to talk to Sainsbury today and was informed they were very busy on Monday and there was NO REFUND as the action is allowed under their terms and conditions.
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If your not happy you can put in a complaint to Sainsburys
Before you spend, remember the MSE Money Mantras. Ask yourself, do I need it? Can I afford it? If the answer is NO to any of those questions, DON’T buy it. (Quote from MSE 15/11/22)
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I've sent an on line complaint to Sainsbury.
If you plan to eat the meal that day this action puts you in an awkward position.