How do your rate your broadband provider?

MSE_Emily

Poll started 16 August 2022

We can tell you which are the cheapest broadband providers, but to keep our customer service ratings updated, we need your help. Please rate your BROADBAND provider on customer service (not price) over the past SIX MONTHS.

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Did you vote? Are you surprised at the results so far? Have your say below.
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Thanks!

AlanRalph

We're with Virgin Media, and I give them an 'OK' overall for last six months. On the one hand, their broadband has been fairly consistent in both speed and reliability. On the other hand, their customer service (when it came time to haggle a new deal) has also been consistent, in terms of being nigh-on impossible to understand. I'm starting to wonder if the main reason firms outsource their customer support overseas is less to do with cost-saving and more about making customers lose the will to fight the price hikes. (Nothing against the people answering the calls, I'm sure they know their stuff, but it's ironic that the call quality is so atrocious, with so much background noise.)

Jossmer

I am with Zen internet. They really are a brilliant all-rounder. Rock solid on customer service/tech support and price. Once you sign up, the price that you pay is for life!. No annual increases, so no haggling skills required. 

sarah1972

EE , have been with them for years. Went fibre last year. Speed A1, customer service A1, price A1 

marvin42_2

I agree with Jossmer. Zen are brilliant - not the cheapest but not expensive for the service and reliability.

kb1979

I am with pulse 8 rated them as great as good speeds and a rolling contract. Benn with them for a years now,

DaveC70

Just as a counterbalance to the Zen reviews, I had a terrible time with their customer service. Very poor at providing updates, engineers missing appointments without letting me know, the 'auto-compensation' refunds via the Ofcom scheme proved to be anything other than automatic and I had to chase multiple times for a refund. Very poor all round and I changed ISP at the first opportunity.