Morrisons to reserve 5% 'deposit' on online orders - here's what's happening and how it affects you

Former_MSE_James_F

Online shoppers at Morrisons will now see a 5% holding "deposit" taken on top of their total bill to help cover the cost of substitutions, the supermarket has said. So ensure you have the extra money in your account to place an order and bear in mind you can't access this cash until your final bill clears.

Read the full story here:
'Morrisons to reserve 5% 'deposit' on online orders - here's what's happening and how it affects you'

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MrsStepford

Morrisons doesn't have much organic food now, so I won't be doing an online order in  future.

Think thy have a nerve taking a deposit, to cover the cost of subs caused by their poor sttock conrol. 

A._Badger

MrsStepford said:

Morrisons doesn't have much organic food now, so I won't be doing an online order in  future.

Think thy have a nerve taking a deposit, to cover the cost of subs caused by their poor sttock conrol. 

I can vouch for the 'poor stock control'. Morrisons delivers to me from a (pretty distant) giant warehouse in South East London which, apparently, it shares with Ocado. Despite its size, inevitably on Morrisons' website there is a long list of greyed out items which it is unable to supply. I only stick with Morrisons because I intensely dislike Sainsbury's (too woke) and Tesco (too slippery) and do the bulk of my shopping in Aldi and Waitrose. Morrisons is in need a major overhaul.

greyteam1959

They really should have a 'No Substitutions' button in my opinion.

prowla

So, they can substitute a product and charge you 5% more.

Riiiiiight...

MysteryMe

I very rarely use Morrison but did a week ago and every substitution was replaced with something costing substantially more so I rejected them all and let their CS know my thoughts on the matter. 

olgadapolga

MysteryMe said:

I very rarely use Morrison but did a week ago and every substitution was replaced with something costing substantially more so I rejected them all and let their CS know my thoughts on the matter. 

Do Morrisons not price match their substitutions?

Farway

olgadapolga said:

MysteryMe said:

I very rarely use Morrison but did a week ago and every substitution was replaced with something costing substantially more so I rejected them all and let their CS know my thoughts on the matter. 

Do Morrisons not price match their substitutions?

Not used since lockdown, but I guess not, which removes any incentive for "The management" to improve stock levels, in fact the reverse if it increases income

I like some of the surprise subs from other s/ms at same price, always a gamble but with option to reject it's not hard

MysteryMe

No, they don't price match and that's why they are bringing in this 5% rule. Based on the 6 subs (which in itself is poor compared to my experience with Waitrose and Iceland) the subs were either all substantially more or in the case of the bread a 400gm loaf replaced the 800gm ordered ending up being charged about 14p less for half the product. A bottle of own brand Morrisons salad cream costing about 85p was subbed with a £2.90 Heinz salad cream. A lot of the fresh items were short date as well. Not impressed at all TBH.