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SafteyNet credit complaint

chrismoore1983
chrismoore1983 Posts: 3 Newbie
Part of the Furniture First Post Combo Breaker
edited 21 February 2021 at 12:48PM in Debt-free wannabe
Good afternoon people,
I was wondering whether anyone had some advice please?  I will try and keep this brief.  I took out a loan with SafteyNet credit for £300 around January 2020, when they took repayment the took the full amount plus interest leaving me with £50 (nothing too unusual for this company), I therefore had to take out a further loan with them until I had a balance of £1000.  Since Christmas I have been trying to lower the amount by £100 but is causing me great stress.  I feel that they didn’t assess my financial situation fairly and didn’t not offer me a sustainable loan (having to borrow from them multiple times a month is clearly not sustainable).  They have also emailed my saying that their underwriting team think I am possibly experiencing financial hardship and that my situation may have changed; yet they still allow me to take out loans with them, I feel this is irresponsible lending.
I would like to complain to them through resolver and I would like them to write off the amount outstanding, redress the interest I have paid, remove them from my credit score and most importantly APOLOGISE!, but I am concerned that they may take the full balance back £700 and not allow me further access to credit if I complain.  Has anyone had dealings with this company before? Do people think my complaint is valid and do I have a high possibility of it being accepted by them?
thanks you!!!!
Chris 

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