Mis Sold Solar Panels

I was mis sold Solar Panels by Energy Hypermarket in 2014 and promised they would be self funding. Energy Hypermarket is in liquidation and the loan is with Shawbrook. I have had a few letters from solicitors offering to take my claim on which I am not interested in. I would much rather take it up myself and avoid any legal fees. Has anyone had any success doing this themselves? if so, I am looking forward a letter template.
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  • zeupaterzeupater Forumite
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    Hi

    Can you provide further details as a breakdown of why they don't break-even on a cost/benefit basis? ...

    HTH
    Z
    "We are what we repeatedly do, excellence then is not an act, but a habit. " ...... Aristotle
    B)
  • Hi
    Breakdown of last 3 years as below

    2018/19. Loan £1320. Elec bill £615. FIT received £254
    2017/18. Loan £1320. Elec bill £629. FIT £250
    2016/17. Loan £1320. Elec bill £621 FIT £227

    I was advised by salesman that i would be £20k+ profit by end of loan period of 10 years. I still have his handwritten draft workings that he left on an a5 notebook paper

    Hope this is the figs you were looking for

    Thanks
  • SterlingtimesSterlingtimes Forumite
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    As a starting point, how many panels have you got? For my 2014 system, I receive FIT payments for my 14-panel system of about £600 a year. Have you possibly got 8 panels?
    Solar installed 21 November 2014 > Centre of England > 3,780 Wp > 14 *270 Watt Trina panels > 14 * Enphase micro-inverters > managed by Enlighten Envoy Hub > 19° west of south > 35° pitch > tree shading to east > iBoost > Wattson Anywhere monitoring > Schneider Electric (Drayton) MiGenie smart thermostat.
  • Yes i have 8 panels
  • EctophileEctophile Forumite
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    If the company is in liquidation, then your only plan of attack is against the credit company.


    It would most likely be a claim under Section 75 of the Consumer Credit Act, of the basis of misrepresentation by the seller.


    You might have to take a fairly assertive stance (but I don't mean shout at them). Start off by asking for a refund. If they say "no", make a formal complaint. If they still say "no", take it to the financial ombudsman.


    If you're paying that much per year on 8 panels, either the interest rate is terrible, or they were massively over-priced.
    If it sticks, force it.
    If it breaks, well it wasn't working right anyway.
  • HexaneHexane Forumite
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    I'm no expert, but given all the shades of grey in the complaint (rests largely upon a salesman's verbal promise and some handwritten calculations), then getting a lawyer may be the best way forward. I doubt there is a standard letter template for this. Disclaimer: I am not a lawyer.
    7.25 kWp PV system (4.1kW WSW & 3.15kW ENE), Solis inverter, myenergi eddi & harvi for energy diversion to immersion heater. myenergi hub for Virtual Power Plant demand-side response trial.
  • Yes i think this needs a bit of clout behind it. I can get free legal advice from my Union at work so I will try them. I have got rough calculations and official paperwork showing potential money generated to make it self funding. I am reluctant to respond to no win no fee letters as I saw previous posts where the fee was equal to the compensation. Has anyone used Citizens Advice?
  • HexaneHexane Forumite
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    Yes i think this needs a bit of clout behind it. I can get free legal advice from my Union at work so I will try them. I have got rough calculations and official paperwork showing potential money generated to make it self funding. I am reluctant to respond to no win no fee letters as I saw previous posts where the fee was equal to the compensation. Has anyone used Citizens Advice?
    Having the printed paperwork showing potential money generated could work very well in a legal action. Many people on this forum have been presented with this sort of material, and some have been advising against being taken in by it for years. I think it would be interesting to make a case for the "potential money generated" being fundamentally - and knowingly - dishonest.

    From what I recall, large parts of the "potential savings" salesmanship depended upon the assumption that electricity costs would continue to increase at double-digit yearly compound percentage rates, consistently, across a 10, 20 or 25 year period. This was always a ridiculous claim, but a good salesman can say anything as though it's true.

    I would be interested in hearing what recommendations come from the legal advice you get, and if they would find it useful to have a summary of "honest" calculations as to likely financial benefits.
    7.25 kWp PV system (4.1kW WSW & 3.15kW ENE), Solis inverter, myenergi eddi & harvi for energy diversion to immersion heater. myenergi hub for Virtual Power Plant demand-side response trial.
  • zeupaterzeupater Forumite
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    Hi

    If the salesman didn't supply a breakdown of the savings & returns then all you really have is what's included in the offer document and the associated T&Cs, so that's the place to start .... suggest you carefully read what you signed up for before going any further, but I'd be surprised if there's room for redress from the installer even if it hadn't folded.

    Maybe there's a possibility of the finance company reducing the interest rate & therefore the overall payment as a goodwill (/face-saving) gesture, but you'll need to fully understand the financial returns potential & be able to mount a logical argument before opening a discussion with them ... apart from that it's a classic case of due diligence resulting from the old principle of 'caveat emptor' ..

    HTH
    Z
    "We are what we repeatedly do, excellence then is not an act, but a habit. " ...... Aristotle
    B)
  • Martyn1981Martyn1981 Forumite
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    Hi
    Breakdown of last 3 years as below

    2018/19. Loan £1320. Elec bill £615. FIT received £254
    2017/18. Loan £1320. Elec bill £629. FIT £250
    2016/17. Loan £1320. Elec bill £621 FIT £227

    I was advised by salesman that i would be £20k+ profit by end of loan period of 10 years. I still have his handwritten draft workings that he left on an a5 notebook paper

    Hope this is the figs you were looking for

    Thanks

    It looks to me that you were massively overcharged for the cost of the install, and this was 'hidden' by the loan and promises.

    You mention that the install was 8 panels, so probably around 2kWp, and from the loan, I'm guessing a price of around £10k.

    I had 2kWp installed in July 2012 and that was £4k. Had you been charged similar, then perhaps the loan would have been around £500pa for 10yrs, and you'd be closer to breaking even.

    No idea if you have a legal challenge over mis-selling, but I'd suggest the approach is that the price was insanely high, and you were tricked over this and the ability to cover it with savings/income.
    Mart. Cardiff. 5.58 kWp PV systems (3.58 ESE & 2.0 WNW)

    For general PV advice please see the PV FAQ thread on the Green & Ethical Board.
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