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When you win a 'new' phone..

Options
That's a used demo phone with no charger or earphones.

I'm not ungrateful for a win in anyway but slightly miffed with this one. Was from Carphone Warehouse, nowhere in the T&C does it state a new or used device.

Opinions?
2016 - Xbox One S
2018 - £150 Zip World Voucher, Samsung Watch
2019 - Alton Towers Season Pass, Sony Xperia X
2022 - Clifford Runner up pack

Comments

  • StokieBecks
    StokieBecks Posts: 4,997 Forumite
    Part of the Furniture 1,000 Posts Photogenic Xmas Saver!
    Have they told you it's ex demo?

    If it's not stated in terms and conditions I suppose they are covered but it may be worth a polite email to say they would be well advised to put it in t&c that it will be an ex demo phone for future comps
    £2 Savers Club for 2022 #12
  • lukew1985
    lukew1985 Posts: 33 Forumite
    Seventh Anniversary 10 Posts Name Dropper
    No they just said we will send you your new phone. Nowhere in the terms does it state ex demo
    2016 - Xbox One S
    2018 - £150 Zip World Voucher, Samsung Watch
    2019 - Alton Towers Season Pass, Sony Xperia X
    2022 - Clifford Runner up pack
  • baconcob
    baconcob Posts: 225 Forumite
    Tenth Anniversary 100 Posts
    I would at least expect a charger if they hadn't stated there wasn't one.
  • sleepyjones
    sleepyjones Posts: 6,092 Forumite
    Tenth Anniversary 1,000 Posts Name Dropper Photogenic
    Got a link to the post / comp?
  • lukew1985
    lukew1985 Posts: 33 Forumite
    Seventh Anniversary 10 Posts Name Dropper
    2016 - Xbox One S
    2018 - £150 Zip World Voucher, Samsung Watch
    2019 - Alton Towers Season Pass, Sony Xperia X
    2022 - Clifford Runner up pack
  • topaz13
    topaz13 Posts: 166 Forumite
    Part of the Furniture 100 Posts Photogenic Name Dropper
    I had the same problem with a gameboy once. It arrived with somebody else's data and a scratched screen. When I complained, I was told that it didn't state in the T&C's whether it was new or used, so there was nothing that I could do about it :(
This discussion has been closed.
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