MSE News: Asda HALTS trial of temporary £99 'pay at the pump' charge

Former_MSE_Callum

Supermarket giant Asda has suspended a new £99 pre-authorisation hold on the cards of customers who pay for fuel 'at the pump' after finding some banks may not be immediately returning money to customers, MoneySavingExpert can reveal...

Read the full story:
'Asda HALTS trial of temporary £99 'pay at the pump' charge'

Click reply below to discuss. If you haven’t already, join the forum to reply.

VfM4meplse

Well thank heavens for that. Stupid idea and not at all customer friendly.

PasturesNew

I'm surprised it ever trialled, to be honest. Few people have £99 in their banks, especially in the 2nd half of a month ....

It sounds like they failed in their negotiations with banks - surely an organisation that large would've started with the discussions at bank level to see if the banks anticipated any issues and what the processes would be in order to set up and be running .... and to hear any reservations from the banks who might have trialled similar schemes for other customers.

Somebody needs to send the trial organisers a picture of an 4rse and an elbow and ask if they can tell them apart.

Mchambers

I would complain to to the banks for not returning money.

Con merchants !!.

joncombe

This seems somewhat illogical. If you pay in the shop rather than at the pump, you don't have to prove you have sufficient funds to pay for the fuel before you fill up. So why do you need to if you pay at the pump?

robin58

joncombe wrote: »

This seems somewhat illogical. If you pay in the shop rather than at the pump, you don't have to prove you have sufficient funds to pay for the fuel before you fill up. So why do you need to if you pay at the pump?

Would assume it's to do with the high possibility of fraud loss.

Anyway in the shop if you use chip and pin they do check if you have sufficient money or credit in your account before the bank authorises the payment to the supermarket.

Also, in the shop they can call the own security and/or the police.

gadgetmind

I cannot recall the last time a tank full of fuel cost sub £100 ! If Asda will le me slap 90l of fuel in my car for that little, they've got a deal!

VfM4meplse

robin58 wrote: »

Would assume it's to do with the high possibility of fraud loss.

Anyway in the shop if you use chip and pin they do check if you have sufficient money or credit in your account before the bank authorises the payment to the supermarket.

Also, in the shop they can call the own security and/or the police.

Which they could do if they changed the trading model of their petrol stations. Being cheap, stripped back and lean is one thing, but petrol stations that sell nice food are always buzzing with trade.

lukeuser01

Mchambers wrote: »

I would complain to to the banks for not returning money.

Con merchants !!.

That's exactly what I was thinking, the bank is clearly in the wrong. I wonder what bank(s) it is

gadgetmind

lukeuser01 wrote: »

That's exactly what I was thinking, the bank is clearly in the wrong. I wonder what bank(s) it is

No money was taken as it's a pre-auth.

Lorian

I filled up at an asda automatic pump on the 7th May. My card was pre-authed with £1 and turned to the right amount today. So as far as my experience goes this is a non story.