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Mark_Caton wrote: »
First post on here and I joined because of these letters from a company ESE. Firstly please let me explain I am an electrical contractor and also a MCS accredited installer for Solar PV under the NICEIC.
I received a letter as detailed above regarding health check and service of my own PV system. Please let me assure you all this is not a requirement and unless your system is having problems or failed there is no need to amend, alter or replace any component within it.
The letter I received today states that "their records"? They will have none as they did not install my system, I did!
I am sure many people receiving this letter will be concerned and in some cases the original installer will no longer be in business (Thank the governments total lack of judgment in handling the feed in tariff for that) but like me some will still be in business. I welcome all my clients to contact me when ever they feel there is or could be a problem and I will attend free of charge for as long as they want me to. Im sure I am not alone in offering this service.
It is very unlikely there is anything wrong with your PV system unless you have been having problems from the start of the installation. Most PV systems need little to no maintenance and even panel cleaning is to be conducted only when necessary.
There is no need to change the wiring from series to parallel and fit micro inverters to every panel (unless you want to of course) but why spend more money on the system and loose some if not all of the benefit of the feed in tariff? (another letter and cold call doing the rounds)
If you are in any doubt regarding your own system or think its worth having someone throw an eye over it then do your research. It is a buyer beware situation unfortunately. Call around friends or neighbours who have had systems and get word of mouth recommendations. These are by far the best and something money cannot buy. (we only work from word of mouth recommendations)
Search the MCS data base for installers in your area and look into the company. Not just their flashy website but research them. See if they are members of other trade organisations. Electricians are best at this (but I would say that!) Many of these companies touting for work are sales teams not engineers. Call more than one company in to look, get a second opinion. if they differ question why. If they both agree then maybe something is wrong?
Solar PV isn't new technology nor is it a secret hand shake club. There are some fantastic installers out there who have been tarred with the same brush as the rouge traders and its not the case by far.
I hope you can all see my point and I also hope Ive gone someway into raising the issue of cold call sales in this field. On a side note we are based in Norfolk. (Just incase anyone asks)
ewan_uzarmi wrote: »
I just received the ESE "health check" letter and the fact that it was addressed to "Homeowner" rather than myself immediately triggered my scam alarm. If they don't know who lives here their "records" must be pretty sketchy and they obviously don't know the age of my system or the fact that I already have cover. The whole letter is amateurish, lacks company information and doesn't even include a website address. What really put me off was the inclusion of a "grocer's apostrophe" in the word "consultant's" which is most unprofessional and indicative to me of a shoddy organisation.
I don't know how these people harvest likely addresses to pester but I don't think it's as simple as browsing Google Earth as Hengus suggests. My installation doesn't appear on Earth yet, it's 2 years old and Earth evidently hasn't been updated since. They obviously don't check the electoral register either, at least in my case, as they don't know my name.
Mark Caton may be able to correct me but I don't think inverters have advanced significantly in the 2 years since installation of my PV system as the letter is trying to suggest. With no moving parts in the system, I can't see that there is much to "service". My panels occasionally get a manual clean when the seagulls have used them as a toilet but I can do this myself as I live in a bungalow and can reach the panels with a long handled soft brush and garden hose from my garage roof.
27melvyn wrote: »
Thanks for that Mark. I received a letter like this and was just doing some research and saw your post. Whilst doing my research i found out that my installer, Solar Essence, had gone into liquidation and as you come from Norfolk where they were based, i wondered if you could confirm that for me.
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