sainsbury's On-line delivery.

nealallen

Just a quick question to those who use sainsbury's On-line delivery. It was my first time ordering with them last week. Delivery was due on the Thursday, I called them Wednesday as due to an emergency I needed to cancel that day.

I spoke to a very nice lady Called Faye, who said is was no problem and I could have it delivered any other time. I arranged for it today, Saturday, 11am to 12 slot. The driver called me at 11.50 this morning and could say sorry enough that he would be 5mins late. I said, 'No big deal mate, as long as your still coming, come any time as I'm in all day'

12.05pm he knocks on my door. All apologies. I told him not to worry, I've had far worse with Tesco.

Anyway. He leaves me the paperwork and it has a £10 off voucher for my next order and saying sorry we we're late. all good

Now on Friday evening I had an email from this Faye, giving details of my new delivery time and date. This evening I had another to say, 'We were sorry that you cancelled you're first order with us and have refunded your £31.00. and hope you will shop with us in the future Does that mean she made a mistake? Is this the norm with Sainsbury's?

I've had nightmares shopping with Tesco, and this all went so well but I don't understand if that's what they do for 1st customers. I will wait and see if they refund the money, but that's not me. I'd feel better giving it back.

I know this is money saving :rolleyes: but not sure if anyone else has had this happen.

Now before the usual mob here jump on the bandwagon shouting 'of course, give it back' I want to know if anyone else has had this happen

nealallen

Oh poo, can someone move this, refreshed the page and it took so long I forgot where I was :eek:

Sorry folks.

asharon

Since you say you would feel better givign them the money back then simply give them a call and ask them.

Unless you want people to say no no keep it its the norm

M3_Sussex

I called them and postponed an order by a day once. When it came they'd picked it twice so I had double of everything.
I kept what I could use and gave the rest to my neighbours. The driver was well aware of what had happened but suggested it was easier for him if I took it all.

They were nearly always late if I had the delivery on a Saturday. The £10 voucher was a regular thing.
I don't use them anymore as I've gone over to Tescos.

nealallen

asharon wrote: »

Since you say you would feel better givign them the money back then simply give them a call and ask them.

Unless you want people to say no no keep it its the norm

That wasn't the point of the thread, I wanted to know if it had happened to anone else.

They say the refund will be there within the next 7 days, if it is I will be giving it back