Erudio - what right do they have, and how do we get them to stop?

weevil6969

Hi everyone - I hope someone can help. My partner is being harassed by Erudio, despite giving them everything they have asked for more than once (and being subjected to a harrowing interrogation on the phone from a completely idiotic know-nothing for about half an hour!)!

Are they allowed to demand (this time by post) a stamped SA302 form from HMRC to prove his self-assessed income? If HMRC electronically generates a completed form for you, why isn't that good enough? Are they allowed to change the T & C's from what he had in place with SLC since the late 90s re: deferment?

He has never been in arrears and has deferred successfully through SLC for years.

Thanks!

Tixy

Hi

Welcome to the forum.

There is a thread on Eruido Loans here - ERUDIO student loans
which discussions on these issues and how eruido are behaving and trying to change the terms for people.

chiefdave

Eruido do appear to have accepted my self assessment calculation from HMRC, as SLC always did. I'm not sure they have any particular right to demand anything, if you are confident you have provided sufficient evidence wouldn't that be enough? What will they do? Lets say they take it all the way to court, you will go in and show the same evidence and the judge will rule on if that is sufficient, in my opinion in would be.

I'm having a slightly different problem to you in that they are claiming total gross income to be the determining factor where SLC always based it on the taxable amount. eg: if you had £30K coming in but costs of £10K the amount that is comparable to a salaried employees gross is £20K but Eruido are claiming it to be £30K