Debt we don't owe!

danaemarie95

So basically two years ago my partner landed himself into debt with Npower and this got passed on to Wescots when he didn't pay it. The debt was around the £300 mark. Me and my partner were living together at this point but we had come to a payment plan of 20 pounds per fortnight and we slowly paid the debt off. Our final payment was £27.35 and this amount would entirely clear the debt which we paid around 6 months ago.

After a couple of months my partner started to receive calls off Wescots again and letters saying we owed an amount of £27.35 however the reference number was different to all of his other letters (and according to the agency there is only one reference per customer). When my partner rang the agency he was told this is the only debt they had ever asked him for. So he gathered all of his previous letters and references and gave Wescots the information to which they said "Oh we don't know why you have two reference numbers... very strange". He was told he didn't have to pay the debt but we are still receiving letters from them threatening court etc.

I made the point of why don't we just pay it for the sake of our credit etc but my partner doesn't like the thought of paying money we don't owe (of course!) and the fact that what if we did pay it and they do it again with a different reference number?

I hope I explained that okay and any advice would be much appreciated.

sourcrates

Hi,
Did he get it in writing that the debt would not need to be paid ?
I would assume the letters you are now receiving are computer generated as someone has not updated your file.
Write back explaining the matter is now settled, wescot have agreed its settled, and to update the information they hold on you, otherwise you will make a formal complaint.

nPower

danaemarie95 wrote: »

So basically two years ago my partner landed himself into debt with Npower and this got passed on to Wescots when he didn't pay it. The debt was around the £300 mark. Me and my partner were living together at this point but we had come to a payment plan of 20 pounds per fortnight and we slowly paid the debt off. Our final payment was £27.35 and this amount would entirely clear the debt which we paid around 6 months ago.

After a couple of months my partner started to receive calls off Wescots again and letters saying we owed an amount of £27.35 however the reference number was different to all of his other letters (and according to the agency there is only one reference per customer). When my partner rang the agency he was told this is the only debt they had ever asked him for. So he gathered all of his previous letters and references and gave Wescots the information to which they said "Oh we don't know why you have two reference numbers... very strange". He was told he didn't have to pay the debt but we are still receiving letters from them threatening court etc.

I made the point of why don't we just pay it for the sake of our credit etc but my partner doesn't like the thought of paying money we don't owe (of course!) and the fact that what if we did pay it and they do it again with a different reference number?

I hope I explained that okay and any advice would be much appreciated.

Hi danaemarie95

Thanks for your post.

If a balance is passed to an external agency, you'd need to speak to them with regards to any balance owed. However, as you've already made that payment, I'd advise your partner (or you if you're named on the account) to get in touch with us via the details on our profile with your account details so that we can look into this further for you.

Regards

Jess