Help required with Vodafone Germany

roy761

Help required with Vodafone Germany -

I am a serving British soldier and returned from Germany in Apr 2013. During my time in Germany I had 2 mobile phones with 2 years contract for my self and my wife, the Vodafone shop in Mönchengladbach informed us at the start of our contract that if we where posted early the contracts would be cancelled at nil cost and no cancellation fees,if we provided a assignment order (we have a email to confirm this). Due to a compassionate reason we where posted back to the UK in Apr.

Last month we have received a letter from Vodafone HQ Germany stating they wanted 1600 euros and would not honour the information that the Mönchengladbach shop informed us as this was not Vodafone policy and they where going to pass this on to debtcollectorsin the UK.

Has anyone got any advice on this?

Vodafone

Hi roy761,

Thanks for making me aware of this.

Although I won't be able to help directly I'm sure I can help with getting this looked into.

To enable me to do this could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me could you also quote the code WRT135 - MSE in the subject line?

Once sent you'll receive an automated reply with a reference number. Could you update the thread with this and I'll get back to you as soon as possible?

Kind regards,

Lee

Web Relations

Vodafone UK