Help me out MSE's

Butlers1982

I bought a pram set on the internet for £500 when it arrived It is too big for my car.
I rang them back to arrange a collection to be told that i could only have a credit note as the item wasnt faulty.

Ive checked the website and no where does it say they only give credit notes not full refunds.

Can anyone help me please?? can they do this?

Sorry ive put it here but i didnt know where to put it.

This is the bit off their site:

When confirmation of an order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Your right to terminate this agreement ends seven days from the date we deliver the goods to you. If the goods have already been delivered you may return them to us at your own expence. Please contact us immediately if you wish to terminate this agreement.

We are completely dedicated to your total satisfaction. If you have any suggestions, comments or complaints about our service or website, please e-mail or telephone us (details below).

Your prompt replies will be met with a click on thanks!

durham_girl

I *think* something to do with the long distance selling regulations means that you have 7 or 14 days to return the item for a refund, without it having to be faulty

I'm not sure, but someone a bit more knowledgeable should be along soon!!

***cupcake***_2

Your right to terminate this agreement ends seven days from the date we deliver the goods to you. If the goods have already been delivered you may return them to us at your own expence. Please contact us immediately if you wish to terminate this agreement.

I take that to mean you can return it within 7 days from delivery, but you have to pay to return it?

HTH and Good luck!

BelindaArch

I'm pretty sure the 7-day rule is correct as I've used it myself. You normally have to pay the postage yourself, I think, as it's sort of your choice to return it, isn't it? After all - you could have tested the size by checking it out in a high street shop, presumably?

Butlers1982

I contacted them this morning and they sorted it out straightaway all I pay is the postages costs(which i knew i would) and its being picked up tomorrow with a full refund.