hsbc's understanding when asked for help ??!!!

worry_2

How bad is this : [
Im currently on debt management with cccs and i wrote to all m y creditors as adv ised by them askign for interest frozena nd lower payments to help me pay off my bad , this is after i already tried to come to an arrangement after struggling with min paymt but had to let myself get in arrears with all of the before i could seek help !.

But since receiving the offer from cccs the hsbc has delinced the offer and sent a managed !!!!!???? ,loan for 13%%%%%% for the next 10 bloody years !!! with a lower monthlyu payment than ive offered , how unbelieveable !!!! i had never asked for a loan and they just sent my agreements to sign ... when i phoned to ask what was going on i was passed from pillar to post by loads of diffult people in various countries and nobidy could help , ewventually seven people later i was just told this is all we can offer as help for you ( end of story) , i was furious i cannot belive a bank ive banked with since i was 18 and held a credit card with treats me soooo badly , how can they get away with this ?????

doodah

that's exactly what happened to me with hsbc. they sent me the managed loan forms to sign when that wasn't what i asked for. they have agreed i can make lower payments now though. have a look at the template letters, i think there's one you can send when a creditor has decline your initial offer

iceicebaby

HSBC are very quick to offer these managed loans to people in trouble. They end up making more money in the end as the interest charge is more and for a longer period.

If it were me I would decline and try again with the CCS approach

Bluediamond

HSBC have also sent me and DH a managed loan agreement to sign and yes, 10 more years at 4% higher rate of interest. I rang Payplan who knew their procedure so well it was almost funny !

They are immoral in my eyes and like the above post reads if you ever want to talk to someone you are in for a long wait.

Disgusting service by a bank that has as much Customer Service ethic as my dog.

worry_2

its good to hear im not the only one being treated so poor , im getting more and more fustrated by the way all the banks (creditors ) deal with me . I have always paid my min pymts and never been behind with payments and i felt i was ok along as long as i met these .but its just got too much every month but im really gutted now that ive had to ruin my credit rating and have defaults galore all for 3 months without paying anything just so i can get some help to get me through . I just think ist all so ridicolous . The best banks ive had deal with my situation has been Egg cc and barclaycard , egg put the credit limit up so icould avoid ol charges and no pymt charges and barclaycard putg my account on hold for 2 weeks and every time i phone to advise where im up to the do it again .
Does anyone know if i can claim bank charges bank from credit cards ?
thanks for the replys nice to know others are in the same position and cope ing

crawley_girl

yeah you can claim the charges back from credit cards - late payment ones yes.

worry_2

do you just request them in the same way as the bank account one? with the letters ?