officesupermarket is a SCAM

We purchased that chairs from Office Supermarket, a website of World Stores

Somerset_Executive_Leather_Chair

They clearly advertise them as Somerset Executive LEATHER Chair.

But the first minute we saw them, it was clearly Fake poor PLASTIC instead of Leather.

The customer support said that "OBVIOUSLY, for that kind of price you cannot get real Leather", his Manager said that the website was saying Leather Face, which meant that it was not Leather.

They are misleading the customer by:
- putting this article into LEATHER CHAIRS
- Using such a title: Somerset Executive Leather Chair
- Displaying FAKE discount: £84 instead of £175, which suggests a price for genuine leather
- Showing pictures that suggest Leather

When you complain, they accept the return, but they charge you an abusive £40 per CHAIR.

AVOID this website, you will not get what they advertise on their site, this is clearly a SCAM.

Comments

  • squeaky
    squeaky Posts: 14,129 Forumite
    10,000 Posts Combo Breaker
    Hi :)

    We have a board dedicated to warning members about companies, so I shall move your thread across.

    Forum_Team wrote:

    Hi, Martin’s asked me to post this in these circumstances: I’ve asked Board Guides to move threads if they’ll receive a better response elsewhere (please see this rule) so this post/thread has been moved to another board, where it should get more replies. If you have any questions about this policy please email [EMAIL='forumteam@moneysavingexpert.com']forumteam@moneysavingexpert.com[/EMAIL]
    Hi, I'm a Board Guide on the Old Style and the Consumer Rights boards which means I'm a volunteer to help the boards run smoothly and can move and merge posts there. Board guides are not moderators and don't read every post. If you spot an inappropriate or illegal post then please report it to forumteam@moneysavingexpert.com. It is not part of my role to deal with reportable posts. Any views are mine and are not the official line of MoneySavingExpert.
    Never ascribe to malice that which is adequately explained by incompetence.
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  • pcombo
    pcombo Posts: 3,429 Forumite
    What particular chairs did you buy, Do you mind posting the link or pictures so others can look.

    If you just want to rant this is the wrong section.
  • Assume you mean these
    http://www.officesupermarket.co.uk/p/Somerset_Executive_Leather_Chair.htm

    Leather faced means the contact areas should be leather - was that not the case?

    What was the £40 for? Return postage or 'restocking fee'?
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