Asda's mis-pricing policy.

tee_pee_2

stefejb wrote:

my daughter got a £5 gift card when she was wrongly accused of shoplifting. she was using the self service thingy and had typed in 4 and entered a lemon when a woman rushed over and accused her of trying to steal 3 lemons. she unpacked all our shopping while i was telling her to look at the screen. eventually she realised and shrugged her shoulders and walked off leaving us to repack the shopping and disperse the small crowd that had gathered. She is a teenage mum and said that sort of thing always happens because of the assumptions people make but i made her complain and she received a gift card and an apology for the "less than warm and friendly service".

I used to be a manager at ASDA and that is shocking, even though the event has gone you should write to ASDA House in Leeds and tell them, you don't need to exaggerate but tell the story and tell them how mortified you were ( I imagine you were) If I was your daughter I would never shop there again and you need to tell them that.

It is scandalous, honestly even if you are not bothered about getting money, that colleague needs to be spoken to about her CS skills she is obviously a liability and quite fankly should be dealt with.

Please contact. Co's can't fix things if they don't know about them.

Tee
x

tee_pee_2

policy changed since I left but it is money back for difference and £2 gift card as a goodwill gesture.

But the more you kick off the more you get, ( like everywhere else tese days) you can ask for compensation for your petrol for having to bring the product back, but these payments are discretionary and it depends on the experience of the CS colleague. If in doubt as to speak to the CS manager/duty manager or if you are really fuming the GSM. Managers are able to give more than colleagues.

HTH
x

liz.._4

mummytomoo&roo wrote:

I was overpriced this week on 6 tins of kids spaghetti, was charged 60p instead of 40p (stocked up whilst they were on special offer as my kids love the stuff!!), does this mean I will get 6 lots of £2?????

I was overcharged on 4 items and was fobbed off with a refund and £2. After reading the threads on here I contacted CS and was sent a letter of apology and £10. They said they didnt know the policy and disputed it was actually on their website at first! I told them where the refund policy was and said I would be embarrassed if I worked for a company and didnt know the policies and had to have a customer point it out to me. Worked a treat!
My philosophy is they shouldnt advertise these refunds if they are not going to honour them.

Becles

I bought some yoghurts on BOGOF, but was charged full price for both. I complained and only got the price of one pack of yoghurts back. I wish I knew about the £2 gift card then, but I'll remember it for future!

tee_pee_2

if it was recent Becles write to/ring up ASDA House and they will send it to you.

lilac_lady

I started this post so I'll give an update. I didn't get the £2 voucher so I emailed Asda and received an apology and a £5 voucher. They didn't ask for my receipt but took my word that I hadn't been offered the voucher.

Claire_DC

stefejb wrote:

my daughter got a £5 gift card when she was wrongly accused of shoplifting. she was using the self service thingy and had typed in 4 and entered a lemon when a woman rushed over and accused her of trying to steal 3 lemons. she unpacked all our shopping while i was telling her to look at the screen. eventually she realised and shrugged her shoulders and walked off leaving us to repack the shopping and disperse the small crowd that had gathered. She is a teenage mum and said that sort of thing always happens because of the assumptions people make but i made her complain and she received a gift card and an apology for the "less than warm and friendly service".

Should have taken legal action, i'm pretty sure that's defamation of character!

AMO

Sometimes its just good to write a nasty letter to ASDA Customer Services at their Head Office.

Customer Services
ASDA House
Southbank
Great Wilson Street
Leeds
LS11 5AD

Once during New Year, our ASDA's incompentant Store Manager was making budget cuts and so wanted the Xmas to New Year week and the week after to close every day at 6pm thinking that no-one would come.

At the last minute he reaslised otherwise, but because staff need time to sign up for overtime, there were queues and queues.

What annoyed me was that queues were opened - I followed the end of a queue, waited for 30 minutes and just when the lady got to me, she shut the till and myself and all the other people behind me got plenty !!!!!! off.

To top it off, the lady got off the till and went chatting to one of the supervisors that run the checkouts - just a normal chit chat.

Wasn't happy at all, but didn't want to get confrontational in the store.

I knew the name of the lady that served me (or rather didn't serve me) - good thing people have name badges in stores!

Wrote a very nasty letter to Customer Services specifically naming her - got a £5 voucher. Actually didn't care about the voucher - just wanted to name and shame the lady as she stole 30 minutes or more of my life.

AMO