I won but don't have a prize

jgeordio

What can you do if they don't send the prize. I won a Playstation 3 from Videogamer.com in December 2009. It was perfectly legit, they informed me that I had won and we exchanged emails on delivery - then nothing arrived. We then exchanged further perfectly nice emails over the next couple of months where I was assured it was an admin problem with the PR company. I have sent two more benign emails since then but have had no reply.
The website is still running competitions.

Any advice - anyone?

Jim

fire**fly

hi, velvetgloves comping guide has lots of information in that will help..

https://forums.moneysavingexpert.com/discussion/1014121

>> #6

7 What happens if my prize doesn’t turn up?
This is going to be individual to each comp. Usually it will state in the T & C for each comp how long it should take for the prizes to be dispatched to winners. As a general rule though or in the absence of any particular details in the T & C, allow 28 days, (allow more if we are experiencing postal strikes or extreme weather conditions). If the prize hasn't arrived by then, get in touch with the company offering the prize. Try to contact the person whose details you have & ask politely if there is a problem with delivery. A telephone call is the best way, but failing that try emailing them. If they don't reply, look on the original website for contact details & contact them, again being as polite as you can.

If you still get no response from them, there are a few different things you can try.

The Institute of Sales Promotions [EMAIL="complaints@isp.org.uk"]complaints@isp.org.uk[/EMAIL] lay down the guidelines which comp organisors must follow. MSE Compers have reported that they are very good at investigating dodgy comps & missing prizes with one chap in particular [EMAIL="edwinm@isp.org.uk"]Edwin Mutton[/EMAIL], being an absolute star.

The Advertising Standards Authority have an online complaints form.

I had an issue with a prize not turning up & after chasing politely for 5 months, I mentioned that I had been advised to talk to the Institute of Sales Promotions about the matter. Funnily enough that resulted in a letter of apology within a few days, along with a box of ‘Apology Goodies’ & my prize turned up 2 weeks later. Just remember to keep your cool & remain polite.

..........................

hthx

ClarkeEJ

The ISP do have a timescale for complaints of 3-4 months though, so it may be a bit too late but still worth a try. Good Luck.

jgeordio

Thanks for your helpful information, I'll give it a try.

Jim

eleanor73

Sometimes just mentioning the ISP to the company concerned can get them moving. Good luck!

poodledoodledoo

I won a prize from videogamer nearly a year and a half ago and I've never received the prize. I've totally given up.