CSA won't listen!!

Tony_Harrison

My Daughter, (shy, easy going , non confrontational, takes everyone by their word type person) Has not only been given the runaround by her ex for the last 10 years that she's bought up their son alone, but has hit a brick wall at the CSA.
The CSA recently told her she owes her ex £1700 for overpayment to her of child maintenance for last year, which is a laugh considering her ex ignores any contact with CSA and has only been paying her £20 per month for the past few years.
She don't like phoning CSA, and accepts everything she's told, but i finally got her to phone.
They now say they've made a mistake with recent assessments (one was for £57 per WEEK and more recently £38 per month) and the new amount to compensate the wrong assesments and £1700 'overpayment' is £17 per month! She told them that for the past 2 years he's only paid £20 per month (a fact she's told them before) but they didn't want to know as it gets paid straight into her account!
I've wrote a few letters to CSA explaining , but get a reply that they 'don't get involved'!!!
I feel like we are going around in circles here and the CSA don't seem to want to know.
Any help or advice would be most grateful, before my hair gets even more grey!! Thanks

Kimitatsu

Firstly I would ask for a breakdown of the account today, both by phone and in writing, that should start the ball rolling.

Then you need to apply for your file under tha data protection act - at the top of the forum there is a sticky detailing how to do this. Once you have that, go through the file and put in a formal complaint to the CSA referring specifically to the points made in the file. You can show then that your daughter has only recieved the amount stated not the amounts that the CSA is telling her - does the payment go through the CSA or direct from NRP to PWC. If it goes direct then you need to ask the CSA to enforce his arrears showing the payments made into her bank account from the NRP. She may not like it but better than paying back virtually all of the maintenance she has received!!

markeymark

if it was getting paid directly into her account then she should get bank statements to show csa this

Tony_Harrison

Thanks for the advice Kimitatsu,
We'll look into that route.
This all recently kicked off when we found out her ex (NRP) has been getting £70 per month from the CSA for his fuel bills to and from work!!
Crazy!!

Kimitatsu

Tony_Harrison wrote: »

Thanks for the advice Kimitatsu,
We'll look into that route.
This all recently kicked off when we found out her ex (NRP) has been getting £70 per month from the CSA for his fuel bills to and from work!!
Crazy!!

But if he has a long distance to travel to and from work or has a long distance to travel to see his child then he can apply for a variation to the formula to take this into the amount he has to pay. Of course if he only lives around the corner from work then you need to appeal that decision from the CSA! I will see if I can find out the number of miles it is, I know its quite high, but Kellogs may know.

Here you go grounds for variation:

3. Grounds for variation
There are three principle types of “variation cases”, special expenses, property or capital transfers and “additional” cases.
(a) Special expenses
(i). Contact costs.
All necessarily incurred contact costs can be put forward in a variation application by the NRP. They must satisfy the minimum amount which I will come to later and include:-
a) Travel tickets
b) Fuel
c) Taxi fare where necessary
d) Cost of car hire where necessary
e) Cost of overnight stay where appropriate and can include the cost of breakfast
f) Further costs such as tolls and parking fees

borders_dude

Not surprising she is having problems with the CSA. The CSA is commonly known to be unfit for purpose, and by default its staff are also unfit for purpose.

woodsey1982

borders_dude wrote: »

Not surprising she is having problems with the CSA. The CSA is commonly known to be unfit for purpose, and by default its staff are also unfit for purpose.

Is that ALL you can come out with? That's a few threads now I've been reading with the same response....not exactly a constructive criticism now is it? :rotfl:

Tony_Harrison

Thanks for the input Kimitatsu.
She only learnt of his petrol expenses being paid (he works local,and we are only 12 or so mile away) recently when she had a letter from CSA asking if she objected to him still receiving his £70/month.
Of course she objected, as she though it unfair he was only willing to pay her £23/month maintenance. They then phoned and told her that he had been receiving his £70/month for too long so they couldn't stop it !! Then she got a letter saying they'd looked into it again and stopped it.
It was the following week when she got a letter from CSA saying she owed him £1700 for overpayment for last year, when he only paid her £276 in total !
Confused ? I know i am!!

alfiesmum

Going through their official complaints prodedure got me results a while back. Once you have the full accounts breakdown, this would be your (your daughters) first move.