'Technical' issues on CS2

Mum2four_2

Mine has been a clerical case since the 10 june 09 and I only got a phone call to 2 weeks ago because i said i wanted to complain, I had been calling them every month for an update and got told that had been requesting call backs but no one had done so. So next week I will be calling to find out the progress - they said they needed a few days to get it out of the archive and 2 weeks to do a new assessment!!! hmmm why has it taken 9 months to do something that takes 3 weeks?!

I hope you have more luck!

berny67

I applied Nov 08 and mine had to go clerical, i telephoned every fortnight, never recieved any call backs etc etc, this went on for weeks,it wasn't until i wrote an online complaint that a supervisor basically pulled my case from the pile and made sure it was dealt with as a priority.
Took 3 months in total to recieving the payment schedule which DID include arrears BUT only backdated to 8wks from my initial application when this was clearly their delay......

borders_dude

kelloggs36 wrote: »

Personally I would not say that of myself - I got many cases sorted and never had any complaints made about me - in fact I know I helped many people.

There are exceptions to many rules.

But do the staff at the CSA who are crap at their job think they are bad employees or do they too think they do a good job?

I recall speaking with one CSA malingarer who was unable to answer the most basic procedural related question regarding day to day business, they didnt know the answer. I asked him if he thought he did a good job, he said yes.

Loopy_Girl

Well after no intervention from me at all, things must have got a shift on as I got a letter from the 'special collections department' (or similar - can't be @rsed looking for the letter) and they have slapped a DEO on him.

Happy days indeed:D

Whether I get any monies will certainly not be for them trying and more likely to be his non compliancy and I have no complaints with CS2.

They have done more in 6 months than years and years on CS1. My only regret was believing CS1 when I was told I would transfer over to CS2 'shortly':mad: I should have done this years ago...never mind, no point dwelling on what I can't change.

But fingers crossed things start moving now and I am praying and praying that if he starts paying he may want to 'demand' to see her.....which would be an absolute win win situation all round as it's what me and her both certainly want.

We'll see how it goes though...not naive enough to know it's all fluffy clouds and rainbows!!;)

But hope for someone else if their case is 'stuck' too:A

Loopy_Girl

CSA_Debt_Bod wrote: »

It may just be 'technically stuck', Loopy Girl. This means the system has a problem with running a task (like running a schedule as you describe) and the case is transferred temporarily to a special team who do their best to 'recover' the case and put right the technical issues that caused the problem.

Often the case is then returned to the original team that were dealing with it within a week or two, and there are no further problems. Hope this is how it goes in your case!

Sounds like this is exactly what happened....good to hear something positive about the CSA on here for a change though!!:D

Kimitatsu

Amazing what the threat of an election and a hung parliament can do :rotfl:

I had the computer say no - it was whipped off to clerical and whisked off to criminal compliance before I could even ask!! Only been trying to get them to move on it for 10 years - if I had known I would have nudged the voting years ago!!!

Pleased its sorted though Loopy :T

13Kent

How/why did you get transferred to CSA 2? We have requested on numerous occasions even via our MP to be moved from CSA1 to 2 without success - we are paying nearly double on CSA 2 than we would be paying on CSA1.

LizzieS_2

13Kent wrote: »

How/why did you get transferred to CSA 2?

LoopyGirl is a pwc. Pwcs can close the claim on csa1 as they are not compelled to ask for child support. Any case opened 13 weeks after csa1 closes automatically becomes csa2.

Kimitatsu

13Kent wrote: »

How/why did you get transferred to CSA 2? We have requested on numerous occasions even via our MP to be moved from CSA1 to 2 without success - we are paying nearly double on CSA 2 than we would be paying on CSA1.

You cant move across any longer - havent been able to for years. I know because we have just the same issue, they were due to move them all across and then the computer couldnt hack it, so all those that were left on CS1 will stay there until the liability is finished.

A PWC can move the case as LizzieS has said but is unlikely to do so if her payments will go down.

13Kent

Thanks Lizzie/Kimitatsu, I understand now - I forgot things were different for a PWC and a NRP!