Asda 'smilies'

stilernin

Not sure if I am in the right place with this, but here goes...........

I was in Asda today and over heard a checkout assistant telling a colleague about putting a green 'smilie' sticker on goods that had torn packaging. The price was then then reduced by 10%.

Do any of you know about this? Surely anyone could be sure to have something with damaged packaging by the time they got to the till couldn't they?

blaque*angel

i think its the same as the "whoop" stickers

stilernin

I've not heard of that either. How does that work?

zenseeker

It's rather dishonest to consider purposefully damaging packaging on the off chance that you'll get a discount, but then such pathetic actions are something that I have come to expect from some of the people on this forum.

lexuslass

I have heard of the Asda Smilies..........although rather different to that:

Say if they have a product on offer and you go to buy it and it is out of stock,you can ask an assistant to check if they have stock in the warehouse ..if not, you should be able to request a smilie which and they will give you an alternative product - the smilie will basically refund the difference between the two products..

I hope that makes sense.

It's like the online delivery - Asda are the only supermarket to honour the prices of the items you originally order if they substitute them for a more expensive one.

HTH!

stilernin

zenseeker wrote: »

It's rather dishonest to consider purposefully damaging packaging on the off chance that you'll get a discount, but then such pathetic actions are something that I have come to expect from some of the people on this forum.

I agree with what you say here about purposely damaging goods. (Not sure that I was clear about my stance on it).

Having damaged goods on the reduced section is one thing, but reducing at the till seemed to leave the store open to abuse though, so perhaps I had misunderstood what was said about these stickers.

stilernin

lexuslass wrote: »

I have heard of the Asda Smilies..........although rather different to that:

Say if they have a product on offer and you go to buy it and it is out of stock,you can ask an assistant to check if they have stock in the warehouse ..if not, you should be able to request a smilie which and they will give you an alternative product - the smilie will basically refund the difference between the two products..

I hope that makes sense.

It's like the online delivery - Asda are the only supermarket to honour the prices of the items you originally order if they substitute them for a more expensive one.

HTH!

Hadn't heard of this either. I have only just gone back to Asda since moving house, so am on a learning curve here.

lexuslass

stilernin wrote: »

Hadn't heard of this either. I have only just gone back to Asda since moving house, so am on a learning curve here.

I've only ever had the guts to ask for this instore once (when there was a really good offer on some wine!!! )... they hand you a handwritten voucher for the difference which you exchange at the till....like I said, with the online deliveries, they do it automatically if the product you want is not available.

1carminestocky

My local Asda store often have Warburtons (always them, funnily enough) loaves that have, generally, a very slight 'coming away' of the packaging at one end, they are then placed in cellophane wrappers and discounted by 50%. A bargain IMO. It's not as if the bread has fallen out on the floor or anything, lol.

Kelly10

I used to work in Asda in 2007 on the checkout so if the rules have changed I apologise in advance. When I worked there we were normally given or had some smilies to carry round and then give out in circumstances as these, such as having to substitute for a different product, if the product was damaged or simply if the customer was unhappy with something. As far as I know the highest we could give at our own discretion was £1. Anything higher would be given by floor managers etc.

ThinkingOfLinking

I just wanted to clarify, the damaged items in my local Asda (Smithdown Road, Liverpool), puts the yellow Whooops stickers on and then reduces them.