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Dfs!
I am absolutely cheesed off with DFS. On May 5 I ordered a leather corner suite for my daughter's new flat in Glasgow - she is a student and lives at home in summer. I specifically chose DFS as they have branches in Northern Ireland and Scotland and they assured me this was no problem - order and pay in N I and deliver in…
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Phones on Finance - 100.5% APR Watch Out!
I just got an email from my naive/clueless mate telling me about the amazing new mobile she had just ordered. After taking a look at the website I nearly fell off my chair when I found out the APR, ranging from 92.2 - 100.5%! I realise most people on here will see the danger but I just had to warn everyone!…
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Insulted while out shopping
Hello All. Me and my friend (both 18) had a 2 hour break at college today and walked to the nearest indoor shopping mall. The shopping centre is located in a posh part of my area and is known for its expensive shops. Anway, We went to Pizza Hut to collect my take out pizza. Upon walking out of Pizza Hut (which is in the…
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Overflowing Petrol Pump
Well, I had an eventful morning. On my way to Tesco, via the Gym, I called in at an Esso station for some petrol. Was happily stood there filling up the tank when WHOOOOSH, petrol everywhere. Went inside to ask the attendant for some paper towels as there were none on the forecourt - he didn t seem in the least bit…
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Tesco Home Delivery Experience
We were expecting our home shopping to be delivered today between 1pm and 3pm. We chose this time because one of us was out at work and the other had worked nights and wold be available at this time. The phone rings at 12.15, its the delivery driver "can we bring your shopping early please?" "i ask when?" "in about 15mins"…
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sky broadband/BT - shoddy service and CS (it's a long one, sorry)
anyone else tried to switch to sky broadband and actually managed it?? I rang sky on 15th august to enquire and start the ball rolling, told me to ring BT (current broadband supplier) and get the MAC code. the sky lady told me that BT can be a bit funny about handing the information over, so when I rang them I might need…
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Photobox - online digital prints
I uploaded 35 digital photos to photobox.co.uk at 10:30pm which took about 10 minutes. I received an e-mail less than three hours later saying they had been printed and dispatched - received next day - good quality for 10p a print plus a fixed £1.50 P&P. Being a new customer, my first thirty prints were free of charge so…
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Amazon messes a gift up bigtime
I am a veteran Amazon customer but this time they have gone beyond the pale. I ordered some items as a gift on September 20th. All the items seemed to be in stock (some had only one left but from the way it was worded on the website it seemed that I would be the one to get the final one if I ordered). By Friday I was…
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Avoid Lovefilm!
Although I've been posting in the other thread about Lovefilm in the other forum, I'm so frustrated I need to make a new thread. Basically I phoned to cancel my account and was told it was cancelled. A month later I've been sent an e-mail saying I've been referred to a debt collection agency as they can't charge my card (I…
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Manchester Trams Gestapo staff
After reading a thread about trains in London, I am reminded of an incident in Manchester. A while ago I used the Tram system in Manchester for the first time ever. It was a Sunday Morning, about 630 am. I only had a £20 note. The ticket machine said that it only gave change to a maximum of £7.00. My fare was £3.00, so…
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Initiallights.co.uk Mark
Absolutely incredible customer service. Immediate responses to e mails and no question replacements. Wonderful and very highly recommended. Such a refreshing change in this day and age
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Vent about Carphone Warehouse
Just a little vent about how rubbish carphone warehouse are. :mad: I had bad experience of their customer service last year so when my contract came up for renewal I phoned to cancel with them but they sweet talked me into staying by offering a great deal with a new phone and a reduced rental. However, after the new…
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Help!
I just have a question, can you help? I have made 2 complaints to Asda for appauling service 2 weeks on the trot, both have been ignored. Is there a regulator for internet shopping that I can complain to?
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grrr local multi storey car park
I went shopping the other day and we were out and about for about 3.5 hours. To get to the multi storey car park, you can gothrough debenhams (though deb's do not own it), as it is part of a shopping centre. So we were waiting for the lift in deb's, and the fire alarms went off. The whole shopping centre was evacuated and…
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Modelling company with bad reputation - I was taken in and can't get them to refund.
Hi, hope someone can offer some advice. After numerous comments from friends/family about how photogenic my then 7 month old son seemed and whether I had considered modelling, I did a bit of research on the internet and came accross a company (prefer not to say who in case of libel) whose website seemed very professional…
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Anyone had delivery from homebase\argos
Hi, I bought a new fire suite on-line 20th September and it told me it was in stock. There was a disclaimer stating it could take up to 35 days to deliver. In the meantime the payment has been taken out my account and the call centre tell me I'm in a virtual queue but can't tell me where I am on the queue and that October…
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Moving House - AOL and Gas suppliers
Just moved house and have two complaints. 1. AOL (yes I know get a proper ISP!) - read on their web advice that it takes 20 working days to transfer broadband from one address to the new one if you take your number with you. Am I the only person who reads that as you need to give them 20 days notice? Apparently so because…
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TESCO organic veg on TOP shelf
I can hardly reach the boxes, never mind look into them. I think they are on the top shelves because there is more profit in non-organic. Grrr they are only paying lip service to being greener I get an organic box delivered from riverford but I do need to top up sometimes. customer first?? never!!!
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Panasonic - details of a high-up manager, please.
I have posted another thread regarding a faulty piece of electrical equipment. I won't go into too many details here. (Will show the link if anyone wants) On my behalf the retailer tried to speak to a high-up manager in Panasonic. The receptionist was very reluctant to connect him to a manager and when she eventually did,…
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marketing questionnaire
I was in the middle of a lovely (but hot) fun day in the Ulster museum and talking to my friends son when a lady asked me if I had been to the museum before. I replied yes and noticed she had started to tick on a CLIPBOARD...my 5 year old then asked her if she was an expert!! not that he was being rude but the museum…
