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  • giddy-aunt
    • #2
    • 6th Mar 08, 11:32 AM
    • #2
    • 6th Mar 08, 11:32 AM
    I have just returned from B and Q. I went there last week about the paint offer and the employees did not know of such offer.
    I then emailed B and Q from the website and got a response....you have to get the EAN number of your chosen paint-lots of Crown colours of the world--take it to your local store-pay for it when ordering-then B and Q telephone you up when it has arrived in the store.
    This is not availible online and when you search for your local store, it states that it is out of stock.
    I have just ordered 8 tins,and still looking at what other paints I could do with.
    Great Buy!
  • Afitos
    • #3
    • 6th Mar 08, 3:30 PM
    • #3
    • 6th Mar 08, 3:30 PM
    Hi Sorry I am probably being stupid but where do I get the number from?

    When I order the paint in store will they know about the price?

    Is it all crown paint?

    Thanks so much for this we have two houses to paint!
    • Poppycat
    • By Poppycat 6th Mar 08, 3:34 PM
    • 12,621 Posts
    • 9,522 Thanks
    Poppycat
    • #4
    • 6th Mar 08, 3:34 PM
    • #4
    • 6th Mar 08, 3:34 PM
    I bought two large tubs of B&Q emulsion yesterday for £9.99 but it wasnt on offer and didn't see any such offer at my store, wonder if this is nationwide offer

    Thanks anyway
  • billionairelizzie
    • #5
    • 6th Mar 08, 3:58 PM
    • #5
    • 6th Mar 08, 3:58 PM
    hi... just spoke to B&Q customer services the paint is deffo £2.50 and this is how you get it.. confirmed with CS £2.50 for 2.5 litres matt paint,
    Go to customer services/paint ordering department and get them to search 'Crown Matt - colours of the world' (guess it would help if you got a colour chart and pre-selected before) CS said they had a lot of colours, but as a guide and if B & Q are not playing then quote this number: EAN501031479922 it's from the range but will take them into the promotion, no limit on what you order but you need to pay with oder deliver at the moment is within the week for my area... great find OP thanks i know what my OH will be doing over easter
  • giddy-aunt
    • #6
    • 6th Mar 08, 4:03 PM
    • #6
    • 6th Mar 08, 4:03 PM
    Hi Sorry I am probably being stupid but where do I get the number from?

    When I order the paint in store will they know about the price?

    Is it all crown paint?

    Thanks so much for this we have two houses to paint!
    Originally posted by Afitos
    Ok hi and what I did was
    press here
    You will notice a number under each of the paints. This is called an EAN number.
    Take the EAN number of the paint to the customer services-who will probable say,"wow thats cheap-Im going online tonight!"
    You need to double check that the price right. Mine was
    Order whatever you need
    It is all Crown colours of the world that are apparently discontinued-so get enough to do the job-AND MORE-for touchups..
    Originally the gal in B and Q said that these were £18.00.
    Hope this helps and the link works!!
  • giddy-aunt
    • #7
    • 15th Mar 08, 11:44 PM
    Sale finished online
    • #7
    • 15th Mar 08, 11:44 PM
    This sale has stopped as I have just tried the link-
    I have ordered a few tins of paint-hope they telephone me soon from B and Q to say that they are in my local shop-ordered on 6th Feb-said it would take 7 days-Ill give them until Wednesday before I fone.
  • trishaa
    • #8
    • 16th Mar 08, 1:22 AM
    • #8
    • 16th Mar 08, 1:22 AM
    what a shame, was a good offer
  • giddy-aunt
    • #9
    • 4th Apr 08, 4:47 PM
    too good to be true!! B and Q paint sale.
    • #9
    • 4th Apr 08, 4:47 PM
    Well its been 28 days since ordering this paint via online sale-was advised to go to customer services with the EAN number.
    Told it would be 7 days-then 14 days-then oh...yip 28 days delivery to your nominated store.
    OK I have more patience-just-so today the 28 day mark-so here I go and telephone my store with the the questions-WHERES MY PAINT?
    I have paid for this and you have had my money for a month.
    OH..UM....we will telephone you back now.
    They did. Crown have discontinued this paint...yeah I know that...and they have none in stock-oh really-so no one foned me up at any point to let me know that there was no paint.
    I am not amused.
    I am just a bit peeved off that no one telephoned me-no one has contacted me whatsoever-taken my money oh yes-and haven't honoured their side.

    This seems to have happened to me a few times now-once with Tesco Direct-Freemans and B and Q.
    The customer service gal I spoke to did say that its got to be human error-humph.
    Anyone know what I can do next.
    Thanks
    • saintscouple
    • By saintscouple 4th Apr 08, 5:01 PM
    • 3,839 Posts
    • 2,916 Thanks
    saintscouple
    By filling in this form your complaint will go to head office, who will email the store manager. The store manager then has to resolve the situation and email back with head office on how this was resolved.

    To be honest, if the paint is dicontinued and no other store has stock they can transfer, there's not a lot they can do.

    Apart from why don't they offer to mix the paint themselves to that colour, along with a refund of what you've paid
  • giddy-aunt
    By filling in this form your complaint will go to head office, who will email the store manager. The store manager then has to resolve the situation and email back with head office on how this was resolved.

    To be honest, if the paint is dicontinued and no other store has stock they can transfer, there's not a lot they can do.

    Apart from why don't they offer to mix the paint themselves to that colour, along with a refund of what you've paid
    Originally posted by saintscouple
    Thank you ...Ill do that right now.
    Let you know what happens.
    What annoys me is that they had my money for that length of time.
    Will let you know what happens....cheers again.
    • saintscouple
    • By saintscouple 4th Apr 08, 10:09 PM
    • 3,839 Posts
    • 2,916 Thanks
    saintscouple
    Thank you ...Ill do that right now.
    Let you know what happens.
    What annoys me is that they had my money for that length of time.
    Will let you know what happens....cheers again.
    Originally posted by giddy-aunt
    Yeah, please post back with what happens.
    I've used the form a couple of times and always had results.
    I did work at B&Q Headoffice a few years back - my old boss is now the direct of multi-channel for Pcworld, whilst his boss is now the director of marketing for Homebase - alot have jumped ship in recent years.
    A friend of mine is a project manager there and has a year long assignment on the use of carrier bags.... exciting job lol.
    Hopefully it won't need to be escalated any further, but if it does i can pm you a name of someone there.

    I would imagine you'll recieve a call from the store manager on Wednesday next week at the latest - fingers crossed it gets resolved quickly to your satisfaction.

    Forgot to add, I had a nice result from them today http://forums.moneysavingexpert.com/showthread.html?t=108335&page=62
    Last edited by saintscouple; 04-04-2008 at 10:13 PM.
  • giddy-aunt
    I received a fone call from local b and q now stating that they had just got my complaint from Head Office re above-and thats all they are prepared to do is refund me.....businesses just cannot stash your money for a month and then tell you that its out of stock but they've had your money for that length of time without compensation...surely! I know its only £40.00 but was 16 tins of paint!
    Im doing this out of principle-thats all.
    It doesnt seem as if there is a lot else I can do now -is there?
  • giddy-aunt
    [/quote]Forgot to add, I had a nice result from them today http://forums.moneysavingexpert.com/showthread.html?t=108335&page=62[/quote]

    PS Well done on your success!
    Last edited by giddy-aunt; 07-04-2008 at 10:23 AM. Reason: quote
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