Home Delivery Shopping - Asda v Tesco

Hi Eric i think you'll find this is in the wrong section so it will likely get moved.

To answer your question though we've found exactly the same.

We have just started using Asda again in favour of Tesco and of the 3 times we've used them for home delivery, all but one was a bad experiance.

We shop for the week and produce dates are important to us. But we've found them appalling and some use by the dates being the same day as delivery.

The first time we had to phone and tell them we was not happy with dates on vegetables of only 1 or 2 days. We also had our delivery delayed till nearly 10pm due to a supposed van issue and a very grumpy and unresponsive driver turning up to make the experience even worse.

The week before last found us throwing away both a free range chicken AND chicken breasts that were in date but smelling seriously off. Of course we only knew this when we opened them to use

Last weeks shop was the worse and ended our relationship with Asda completely. We decided to stock fill the cupboards so ordered 96 items in total. As you say you have no chance of checking whats there so sign and check afterwards. Again the driver was late, we checked our replacements on the form (we had ordered 15 eggs bulk and they had to replace with 3 packs of 6 eggs instead) but when he had gone we found that the replacement items were not there at all, in fact, we had no eggs period

Further inspection showed that the 6 packs of part baked baguettes, and the 4 packs of kitkats were not there either And these were for the kids packed lunch for the day later.

Again produce dates on fresh meat and veg were not acceptable so on the phone we went.

They appear to use an Australian call centre and although the staff are friendly enough we felt our complaint wasn't being handled properly or seriously. We wanted to know if the store could send out the missing good that day and was passed from pillar to post. In fact we had to phone no less than 4 times before one of the service advisor's passed us, without telling us, straight through to our local store. They informed us all the drivers had gone home and nothing was coming out to us today.

We told the person on the other end of the phone that we wished to make a formal complaint and he said he'd get the delivery manager to phone us tomorrow. That phone call never arrived.

They are supposed to be reimbursing the money for the missing items and bad date produce but what got my goat was they stated it would take 7 to 10 working days to go through. Ironic really when you think they want payment upfront for their order. Even the poor girl at the call centre, who had to handled how ticked off I was, agreed that was unacceptable and that she too would have been a tad pee'd off. We work on a tight budget and having to wait for £22 returned to us (a 1/3 of our actual shop balance) for a period of 7 to 10 days has hit us hard.

To give you a balance however, and although tesco is dearer on many things, we have had little to no trouble with them on their home deliverys. We've used them off and on for months, found, on the whole, their drivers cheerful and willing to explain things, always prompt and on time and when we have had issue with dates on produce (not so often as Asda but it has happened on occassion) found their UK call centre quick, friendly and efficient.

I like Asda's prices but live in a location thats too far for us to get to their store. Now that we've have had 2 for 3 bad experiences in a row on their home delivery, produce that was bad and a local manager that obviously couldn't give two hoots about his customer, we've decided that it simply isn;t worth the hassle on the money saved to shop with them.

We'll be using tesco home delivery again from now on.

I've used both Asda and Tesco for the last few months but can say in all honesty that I prefer Asda. They are cheaper and we have never had any problems with the goods or produce they have delivered. In fact they are in some ways too kind!!!! We've had several occasions where they have delivered to us goods that we haven't actually even ordered let alone paid for!!! Pizza, Ready Brek breakfast cereal, Toilet Roll and the last delivery of a load of cigarettes and tobacco are the ones that spring mainly to mind!!! Nobody in our house smokes though so this is one product we didn't need!!! The delivery man always seems very bemused when we return the unwanted items to him the following week but you can't fault their service, though I expect the people who have found items that they have ordered are missing won't be too pleased!!!

loobylou2 wrote: »

I've used both Asda and Tesco for the last few months but can say in all honesty that I prefer Asda. They are cheaper and we have never had any problems with the goods or produce they have delivered. In fact they are in some ways too kind!!!! We've had several occasions where they have delivered to us goods that we haven't actually even ordered let alone paid for!!! Pizza, Ready Brek breakfast cereal, Toilet Roll and the last delivery of a load of cigarettes and tobacco are the ones that spring mainly to mind!!! Nobody in our house smokes though so this is one product we didn't need!!! The delivery man always seems very bemused when we return the unwanted items to him the following week but you can't fault their service, though I expect the people who have found items that they have ordered are missing won't be too pleased!!!

I was just going to say that your new found items are others losses but you beat me to it.

I guess we need to remember that it will be store specific on how we rate the experiance i guess. Your store might really care about their customers but our local Swansea one obviously doesn't Shame really as i'll miss their prices.

Shop through mysupermarket and it will compare the prices for you. Tesco is often the cheaper for me. I don't think that the service is better from one or the other. Ocado is better as you rarely get things out b/c it tells you on the website if its out of stock.

However, I always figure that if its out of stock when delivered to me, it would be out when I went to the store.

Sometimes sell by dates can be poor, but I always get straight onto the phone if I have a problem, they are usually pretty good.

Always check your eggs and milk before the driver goes.

And sometimes substitutions can be weird. Like chicken for gammon?

hello
I used to be an avid asda fan-always shopped instore there for years. However their home delivery service where i live is UNBELIEVABLY bad. The last few orders i had had varying issues, one didnt turn up at all as they had insufficient drivers, the next one delivered the goods, put them in my kitchen, then decided they were someone elses delivery and that they didnt have mine, and took them away. On the third occasion, the frozen stuff was all soft, the forth was ok but 2 hours late, and the 5th time, i had a teatime slot, it didnt arrive , and then i had a phone call at 9pm saying they would be here past 11pm. I refused and asked for a refund, and it took 5 phone calls to get it!!!
as much as i love asda, i will NEVER use their home delivery again. Tesco is just okay and has a few glitches, such as no bags and short dated goods, but they usually turn up!