Main site > MoneySavingExpert.com Forums > Work & Benefits > Employment, Jobseeking & Training > Advice needed for a Marks and Spencer interview p... (Page 1)

IMPORTANT! This is MoneySavingExpert's open forum - anyone can post

Please exercise caution & report any spam, illegal, offensive, racist, libellous post to forumteam@moneysavingexpert.com

  • Be nice to all MoneySavers
  • All the best tips go in the MoneySavingExpert weekly email

    Plus all the new guides, deals & loopholes

  • No spam/referral links
or Login with Facebook
Advice needed for a Marks and Spencer interview please
Closed Thread
Views: 39,251
Thread Tools Search this Thread Display Modes
# 1
amandathepanda
Old 30-12-2007, 8:55 PM
MoneySaving Stalwart
 
Join Date: Feb 2005
Posts: 417
Default Advice needed for a Marks and Spencer interview please

I am currently a chief cashier in a bank, and have been for 26 years, it is so sales driven now, I want a change and have completed an online assessment for a customer assistant at M & S. I have been given an interview date, and would like some advice about the interview please. Also does anyone know what the hourly rate is as it doesn't say, I don't want to have to ask that at the interview!
amandathepanda is offline
Report Post
# 2
Oldernotwiser
Old 30-12-2007, 9:51 PM
PPR
Deliciously Dedicated Diehard MoneySaving Devotee
 
Join Date: Jan 2007
Posts: 35,647
Default

Please don't tell them you're leaving your current job because it's too sales driven! You need to be prepared for questions about why you're changing career and taking several steps down the career ladder. People do sometimes need to switch to a less stressful job but it can be difficult to explain this in a positive way.
Good luck.
Oldernotwiser is offline
Report Post
The Following 2 Users Say Thank You to Oldernotwiser For This Useful Post: Show me >>
# 3
ti1980
Old 31-12-2007, 7:29 PM
Serious MoneySaving Fan
 
Join Date: Apr 2005
Posts: 1,519
Default

I work at M&S and often wonder why people want to leave their (often well paid) jobs to go and work there.
As a trainee you start on £5.75, though there are locations premiums for certain stores, mainly London based.
Just remember at interview all the usuals, give eye contact, be polite and as helpful as you can and that will get you far. Good luck.
ti1980 is offline
Report Post
The Following 2 Users Say Thank You to ti1980 For This Useful Post: Show me >>
# 4
scottn
Old 31-12-2007, 7:33 PM
MoneySaving Convert
 
Join Date: May 2007
Posts: 165
Default

generally speaking you won't be interviewed by a line manager of anything, usually an HR rep or another experienced customer assistant.

there are two parts: 1)interview 2)shop floor exercise

1) - pretty standard stuff about who u r, why u applied ("ive always shopped here and thot it looked good place work"?), maybe what hours u'd like, experience etc. I took my cv with me and left it with them at the end.

2)shop floor exercise. they will take u onto the shop floor, get you to help or speak to a customer and ask them what they like about M&S and what we could do better - always nice to ask an old person, a little old lady perhaps .

they might also ask you to find/point out some departments of where you'd find some products. also they might ask you how you would tidy this shelve or rail to help a customer...answer: labels/prices facing forward, in size order etc.

it might sound hard, but I'm sure you'll be fine and will have nothing to worry about.

can't remember the exact hourly rate, i think its around 5.70 during training/probabation, rising to 6-ish when you a qualfied customer assistant and then rising again if you wish to become a 'coach', 'section co-ord' or further into line manager, etc etc.

other benefits: discount, share scheme, reduced price food thats expiring that day, etc etc. to be honest the benefits won't match the banks (assuming you'll of had health care, bonus etc etc)

message me if you have another other questions - worked there for 5 years

good luck!
scottn is offline
Report Post
The Following 2 Users Say Thank You to scottn For This Useful Post: Show me >>
# 5
amandathepanda
Old 02-01-2008, 7:55 AM
MoneySaving Stalwart
 
Join Date: Feb 2005
Posts: 417
Default

I don't think they will ask me to go on the shop floor as the interview is at a job centre, so it will probable be a role play. Would you recommend them as an employer?
amandathepanda is offline
Report Post
# 6
Nikolai
Old 02-01-2008, 1:53 PM
MoneySaving Stalwart
 
Join Date: Aug 2006
Posts: 342
Default

Having just finished a temporary job as a Customer Service Assistant in a London store, (from nov to end of dec), my experiences were as follows:
There was no interview as such (mine was at a jobcentre too), it was purely a role play exercise.
I was given a number of cards with products and prices on them, eg litre of Orange juice, £1.45, ham & cheese spirals £1.89 etc.
I was given 5 minutes to familiarise myself with them then the role play would start.
After the 5 mins, one person came in to record my responses, and the other member then came in playing the part of a customer who had been asked by his boss to get the food for a business lunch happening in 1 hrs time.
My task was to help him by recommending products that were suitable and within his budget.
That was all straightforward, one tip, when the 'customer' leaves they will ask you were they go to pay. Offer to escort them there, don't point!
Make sure you cater for any veggies as well!
When it had finished, they went outside for 5 mins then returned to say "you've passed (with flying colours!)"
As an employer, they seemed ok - most of the people there were nice, friendly and helpful.
One thing is that they are very strict with your time and breaks etc, as a full time worker, (37.5 hrs per week) you get a 15 min break in the morning and a half an hour in the afternoon, to be taken outside the 'power hours' which were between 12 and 2 when the store was busiest. These power hours may not apply to your store though.
Once you get the job, make sure you get your training. I didn't get much, but maybe that was because it was very busy just before Xmas.

Good luck, the role play is pretty easy!
Nikolai is offline
Report Post
The Following 2 Users Say Thank You to Nikolai For This Useful Post: Show me >>
# 7
amandathepanda
Old 02-01-2008, 5:26 PM
MoneySaving Stalwart
 
Join Date: Feb 2005
Posts: 417
Default

Nikolai or Scottn, do you know if you choose to work part time, say 20 hours per week, do they tend to give you full days or a couple of hours each day? Thanks.
amandathepanda is offline
Report Post
# 8
Nikolai
Old 02-01-2008, 6:10 PM
MoneySaving Stalwart
 
Join Date: Aug 2006
Posts: 342
Default

The people on 20 hours at my store, Moorgate, were doing 4 hours a day, for a 5 day week, alternate Saturdays (it doesn't open on sundays). eg: week1 mon - fri
week2 mon, tue, thurs - sat.
I think they pay extra for Sundays.
Nikolai is offline
Report Post
# 9
scottn
Old 03-01-2008, 9:53 PM
MoneySaving Convert
 
Join Date: May 2007
Posts: 165
Default

really depends on what the store needs and job your doing. e.g. i know people that do 10hours a week, 5x2hr shifts in the evening, another person does a 10hour shift, another 2x5hrs etc.

time and a half on sundays and bank hols for new employees.

it really depends on the store re how strict breaks are etc, i have worked in 3 or 4 and they are all different.

Last edited by scottn; 03-01-2008 at 9:59 PM.
scottn is offline
Report Post
# 10
scottn
Old 03-01-2008, 9:58 PM
MoneySaving Convert
 
Join Date: May 2007
Posts: 165
Default

oh, and yes i would recommend them to work for. everyone moans about their work, but tbh they have been really good to me and ive enjoyed it. pay is good for retail, they are flexible with you if you are with them etc
scottn is offline
Report Post
# 11
amandathepanda
Old 05-01-2008, 11:00 PM
MoneySaving Stalwart
 
Join Date: Feb 2005
Posts: 417
Default

Quote:
Originally Posted by scottn View Post
oh, and yes i would recommend them to work for. everyone moans about their work, but tbh they have been really good to me and ive enjoyed it. pay is good for retail, they are flexible with you if you are with them etc
Great that is what I wanted to hear, I want a job where I will be happy at work, I am even willing to take a pay cut of 2 per hour just to get out of banking. I really enjoy giving good customer service, but can't stand all the c**p that goes with banking. They now say we only need 1 cashier on a Tues, Weds, Thurs, try telling that to the long queue of customers
amandathepanda is offline
Report Post
# 12
jola2603
Old 25-05-2008, 1:00 PM
MoneySaving Newbie
 
Join Date: May 2008
Posts: 1
Default

Is anyone aware if marks and spencer is strict about applying after six months or can someone apply before six months and get the job.
jola2603 is offline
Report Post
# 13
Bosie
Old 26-05-2008, 8:57 PM
Serious MoneySaving Fan
 
Join Date: Mar 2008
Posts: 1,213
Default

Hi, When you apply for a job (shelf stacking even)
Do M&S do a credit check on you or something similar with a Credit Reference Agency?

Thanks
Bosie is offline
Report Post
# 14
Ellie16
Old 02-10-2008, 4:47 PM
MoneySaving Newbie
 
Join Date: Oct 2008
Posts: 1
Red face Marks and spencers

Hello. Im 16 and just left school. Ive got a interview on Tuesday for marks and spencers and i had my first interview the other day for next and unfortunately i didnt get it, it really knocked my confidence and has made me twice as nervous about marks and spencers. my interview is at croydon marks and spencers, i would very much appreciate on any help and advice you could give me such as the questions and answers. what too say for the role play because as im only 16 im not very familiar with different foods and what to recommend. please helppp!
Ellie16 is offline
Report Post
# 15
Liltinkerbell
Old 02-10-2008, 7:50 PM
MoneySaving Newbie
 
Join Date: Oct 2008
Posts: 1
Default

HEY every1 i'av got a interview on tuesday 2 =| well nervouse any adivise on wht to expect! pweeze help!

x
Liltinkerbell is offline
Report Post
# 16
Mips
Old 02-10-2008, 8:06 PM
Deliciously Dedicated Diehard MoneySaving Devotee
 
Join Date: May 2008
Location: above it all
Posts: 17,154
Default

Just be honest and act natural... if it's any consolation I am 25 and dreading tomorrow
Mips is offline
Report Post
Closed Thread

Bookmarks
 
 




Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

 Forum Jump  

Contact Us - MoneySavingExpert.com - Archive - Privacy Statement - Top

Powered by vBulletin® Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

All times are GMT +1. The time now is 2:40 PM.

 Forum Jump  

Free MoneySaving Email

Top deals: Week of 15 October 2014

Get all this & more in MoneySavingExpert's weekly email full of guides, vouchers and Deals

GET THIS FREE WEEKLY EMAIL Full of deals, guides & it's spam free

Latest News & Blogs

Martin's Twitter Feed

profile

Cheap Travel Money

Find the best online rate for holiday cash with MSE's TravelMoneyMax.

Find the best online rate for your holiday cash with MoneySavingExpert's TravelMoneyMax.

TuneChecker Top Albums

  • ED SHEERANX (DELUXE EDITION)
  • ELLA HENDERSONCHAPTER ONE (DELUXE VERSION)
  • STATUS QUOAQUOSTIC (STRIPPED BARE)

MSE's Twitter Feed

profile
Always remember anyone can post on the MSE forums, so it can be very different from our opinion.
We use Skimlinks and other affiliated links in some of our boards, for some of our users.