Credit Resource Solutions - Debt collectors

Official MoneySavingExpert.com Insert:

Credit Resource Solutions has asked us to clarify it does not deal with gym memberships and that this post refers to a different company with the same initials. MSE doesn't endorse anything a company says on the Forum.

Back to the original post..

---

Hi,

My wife was a member at one of these low cost no contract gyms. We have moved house so she cancelled her membership.

On the gyms website it reads:
'If you choose the 'no contract' option then you are only obliged to pay for one months membership by direct debit and after that you may cancel your membership by notifying the OneGym you joined in writing/email'

We emailed the gym to cancel the membership however they said it was too close to the next direct debit so we agreed to pay for another month and after that for them to cancel the membership. The following month came and money was taken again depsite the cancellation request, we sent two further emails to the gym to ask for a refund and confirm the cancellation, no response was sent so we cancelled the direct debit.

She has now recieved a text message asking us to get in touch with CRS as they are chasing us for unrecieved moneys and when speaking to them is for subsequent monthly fees, how is this possible in a 'no contract' agreement?

We have since sent CRS screenshots of all the emails proving we followed all the agreed critera, however they have now gone to ground. Anyone had any experience of this? Seems very sneeky!

TC