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  • FIRST POST
    paydayloanfighter
    therightloan4u.co.uk
    • #1
    • 16th Jun 14, 10:15 PM
    therightloan4u.co.uk 16th Jun 14 at 10:15 PM
    DO NOT USE!!! They are a brokerage firm and will take 59.99 out of your account - EVEN IF YOU DON'T TAKE OUT A LOAN THEY OFFER! If you do not complain and request a refund within 7 days, they deduct a 5 "administration fee" from the refund.

    Struggling to find contact details to request a refund? therightloan4u will ask you to request the refund in writing at Nouveau Finance Limited - no address provided! So I googled it, which lead me to a website - again has no contact details and asks you to email!

    I then went on 192 and found a MOBILE NUMBER! Yep, its a one man band! I do not know how he sleeps at night. DM me and I will message you his number if it cant be found on 192. He hung up on me so i was cheeky and text him... and he replied!!! The coward agreed to a full refund via text!!! Oh and as a goodwill gesture he offered to refund the full amount, to which I pointed out is required by law as I have asked for the money within 7 days. His response?? You're dead right, I'm not on the ball, I'm tired!

    He even said 'lol' in his text messages at one point!

    I'll write again shortly to confirm whether or not my refund ever appears. It should be in my account no later than Thursday.
    Last edited by paydayloanfighter; 16-06-2014 at 10:29 PM. Reason: deleting mobile number
Page 1
    • SnowTiger
    • By SnowTiger 16th Jun 14, 10:44 PM
    • 2,733 Posts
    • 1,739 Thanks
    SnowTiger
    • #2
    • 16th Jun 14, 10:44 PM
    • #2
    • 16th Jun 14, 10:44 PM
    DO NOT USE!!! They are a brokerage firm and will take 59.99 out of your account - EVEN IF YOU DON'T TAKE OUT A LOAN THEY OFFER! If you do not complain and request a refund within 7 days, they deduct a 5 "administration fee" from the refund.

    Struggling to find contact details to request a refund? therightloan4u will ask you to request the refund in writing at Nouveau Finance Limited - no address provided! So I googled it, which lead me to a website - again has no contact details and asks you to email!

    I then went on 192 and found a MOBILE NUMBER! Yep, its a one man band! I do not know how he sleeps at night. DM me and I will message you his number if it cant be found on 192. He hung up on me so i was cheeky and text him... and he replied!!! The coward agreed to a full refund via text!!! Oh and as a goodwill gesture he offered to refund the full amount, to which I pointed out is required by law as I have asked for the money within 7 days. His response?? You're dead right, I'm not on the ball, I'm tired!

    He even said 'lol' in his text messages at one point!

    I'll write again shortly to confirm whether or not my refund ever appears. It should be in my account no later than Thursday.
    Originally posted by paydayloanfighter
    You ticked a box during your application to confirm you read this page: https://therightloan4u.co.uk/terms.php.

    It contains this pretty near the top:

    Fees, Cancellations and Refunds

    We will charge you a fee to act as your specialsed finance broker. This fee is specified as part of our communications with You. If you do not enter into a loan offered by lender or financier within the 1 month that we act for you then we will refund the fee less than the 5 brokerage fee provided for by the Consumer Credit Act 1974. Refunds must be requested in writing to avoid repayments being sent to a wrong address and/or getting lost. To facilitate us processing payments and repayments you authorise us to retain your charge, credit and debit card details. With regards to payments set up by debit or credit card we will attempt to take a fee when you make your application. Under the Financial Services (Distance Marketing) Regulations 2004 you have the right to cancel your agreement with us within 14 days of receiving these terms and conditions, you will be entitled to a full refund which will be made within 14 days of receiving your request. If you would like to cancel You must Inform us by writing to us at Integrated Financial Solutions, 4th Floor, 59 Piccadilly, Manchester, M1 2AQ
    Dunno whether you'll get a refund. Perhaps the person you spoke to was laughing because you didn't follow the refund instructions. These brokers are slippers beasts.

    Good luck.
  • Monkeyballs
    • #3
    • 16th Jun 14, 10:48 PM
    • #3
    • 16th Jun 14, 10:48 PM
    Others will be a long soon with the same advice - read T&C's and stop giving out your bank/card details to brokers, this issue crops up several times per day I'm afraid

    I found this on their T&C's page...
    Fees, Cancellations and Refunds

    We will charge you a fee to act as your specialsed finance broker. This fee is specified as part of our communications with You. If you do not enter into a loan offered by lender or financier within the 1 month that we act for you then we will refund the fee less than the 5 brokerage fee provided for by the Consumer Credit Act 1974. Refunds must be requested in writing to avoid repayments being sent to a wrong address and/or getting lost. To facilitate us processing payments and repayments you authorise us to retain your charge, credit and debit card details. With regards to payments set up by debit or credit card we will attempt to take a fee when you make your application. Under the Financial Services (Distance Marketing) Regulations 2004 you have the right to cancel your agreement with us within 14 days of receiving these terms and conditions, you will be entitled to a full refund which will be made within 14 days of receiving your request. If you would like to cancel You must Inform us by writing to us at Integrated Financial Solutions, 4th Floor, 59 Piccadilly, Manchester, M1 2AQ
    MB
    StepChange DMP - 8092.13
    Sealed Pot Challenge 7: # 257 2014 is my first year
    Roadkill Rebels 2014: # 65 34.83 PAD 2014 - 340.17
  • Monkeyballs
    • #4
    • 16th Jun 14, 10:49 PM
    • #4
    • 16th Jun 14, 10:49 PM
    I also found this on theor 'Contact us' tab;

    Contact Us

    Phone: 0207 112 9373

    E: customerservice@therightloan4u.co.uk
    Our customer services team are available from 9:30am to 5pm Monday to Friday.

    We are here to help with all your enquiries regarding your loan application, help with your debt, or any other query you may have.
    MB
    StepChange DMP - 8092.13
    Sealed Pot Challenge 7: # 257 2014 is my first year
    Roadkill Rebels 2014: # 65 34.83 PAD 2014 - 340.17
  • paydayloanfighter
    • #5
    • 16th Jun 14, 11:07 PM
    • #5
    • 16th Jun 14, 11:07 PM
    I understand all of that which is fair enough. However, I never applied for a loan with them. My details were sold by another company. Therefore I ticked no boxes.
    • Pixie5740
    • By Pixie5740 17th Jun 14, 8:44 AM
    • 8,352 Posts
    • 10,948 Thanks
    Pixie5740
    • #6
    • 17th Jun 14, 8:44 AM
    • #6
    • 17th Jun 14, 8:44 AM
    I'm confused. You are warning people, "DO NOT USE," yet you are saying you have never used therightloanforyou.co.uk. How did they get your debit card details? Which site did you enter your details into?
    • SnowTiger
    • By SnowTiger 17th Jun 14, 9:00 AM
    • 2,733 Posts
    • 1,739 Thanks
    SnowTiger
    • #7
    • 17th Jun 14, 9:00 AM
    • #7
    • 17th Jun 14, 9:00 AM
    I understand all of that which is fair enough. However, I never applied for a loan with them. My details were sold by another company. Therefore I ticked no boxes.
    Originally posted by paydayloanfighter
    Sounds like an unauthorised transaction.

    It's difficult to see how a contract could have been formed between you and therightloan4u.co.uk.

    If I were you I'd simply report this to my bank as an authorised transaction.

    However, there's usually more to this stories than it seems.
  • britishidol
    • #8
    • 17th Jun 14, 10:25 AM
    • #8
    • 17th Jun 14, 10:25 AM
    I also lose money like this with my first broker
    • FireWyrm
    • By FireWyrm 17th Jun 14, 11:09 AM
    • 6,406 Posts
    • 12,111 Thanks
    FireWyrm
    • #9
    • 17th Jun 14, 11:09 AM
    • #9
    • 17th Jun 14, 11:09 AM
    Sounds like an unauthorised transaction.

    It's difficult to see how a contract could have been formed between you and therightloan4u.co.uk.

    If I were you I'd simply report this to my bank as an authorised transaction.

    However, there's usually more to this stories than it seems.
    Originally posted by SnowTiger
    This is actually becoming disturbingly common. People are reporting more often that they have dealt with ONE firm, only to find a myriad of others lined up waiting to take their bite too. It seems that these companies are selling or simply passing on the account details from individual enquiries and are therefore helping themselves to money they are not entitled to. When you investigate the companies themselves, you often find that they all have the same directors and addresses, but different trading names. The problem is, it is easier to blame the consumer for entering their account details into multiple sites, when it is far more likely that these companies are in fact acting illegally, safe in the knowledge that there is little that can be done about them at the moment.
    Debt free by Christmas 2015 or bust. Outstanding debt 11,397 9550 8690 7638 6300
    Meet my new best friend : YNAB (you need a budget)
    My other best friend is a filofax.
    Do or do not, there is no try....Yoda.

  • paydayloanfighter
    This is actually becoming disturbingly common. People are reporting more often that they have dealt with ONE firm, only to find a myriad of others lined up waiting to take their bite too. It seems that these companies are selling or simply passing on the account details from individual enquiries and are therefore helping themselves to money they are not entitled to. When you investigate the companies themselves, you often find that they all have the same directors and addresses, but different trading names. The problem is, it is easier to blame the consumer for entering their account details into multiple sites, when it is far more likely that these companies are in fact acting illegally, safe in the knowledge that there is little that can be done about them at the moment.
    Originally posted by FireWyrm
    Yep, you're exactly right. Apparently if you apply through ONE payday loan operator, Wonga for example, they have the right to sell on your details to brokerage firms who take money out of your account without authorisation. Lloyds bank have confirmed this for me and I think it stinks!!

    Wonga loans serve their purpose for a one off emergency loan. I have used them twice before and paid back ON TIME and was very pleased with the service provided. However I am disgusted that they reserve the right to do things like this! Surely it should be against the law?!
  • BillJones
    I understand all of that which is fair enough. However, I never applied for a loan with them. My details were sold by another company. Therefore I ticked no boxes.
    Originally posted by paydayloanfighter
    Yes, this bit, what you wrote above is not true.
    • FireWyrm
    • By FireWyrm 17th Jun 14, 2:13 PM
    • 6,406 Posts
    • 12,111 Thanks
    FireWyrm
    Yes, this bit, what you wrote above is not true.
    Originally posted by BillJones
    And you know that for sure how exactly?
    Debt free by Christmas 2015 or bust. Outstanding debt 11,397 9550 8690 7638 6300
    Meet my new best friend : YNAB (you need a budget)
    My other best friend is a filofax.
    Do or do not, there is no try....Yoda.

    • Pixie5740
    • By Pixie5740 17th Jun 14, 3:46 PM
    • 8,352 Posts
    • 10,948 Thanks
    Pixie5740
    Yep, you're exactly right. Apparently if you apply through ONE payday loan operator, Wonga for example, they have the right to sell on your details to brokerage firms who take money out of your account without authorisation. Lloyds bank have confirmed this for me and I think it stinks!!

    Wonga loans serve their purpose for a one off emergency loan. I have used them twice before and paid back ON TIME and was very pleased with the service provided. However I am disgusted that they reserve the right to do things like this! Surely it should be against the law?!
    Originally posted by paydayloanfighter
    Are you saying that Wonga gave your personal and debit card details to The Right Loan For You? And that Wonga did this completely unprompted by you?

    I thought Wonga were one of the less bad PDL companies out there.
  • Monkeyballs
    Hang on... So you have started a thread to warn people to not use therightloan4u when in fact they haven't charged you but Nouveau Finance Limited have?

    What has this got to do with Wonga?

    I'm not standing up for them but having used Wonga a number of times in the past I have never once been charged by a broker "they sold my details to" so I don't know why you're listening to your source at Lloyds whom sounds like he's spouting nonsense!

    I can image that maybe they sell your details so companies can contact you which is bad enough but I unlike many people do think that there is a current need for payday loan companies and posts knocking one of the better ones will only serve to drive them into random lenders they found by searching Google for something like "Bad credit loans".

    Can I ask why if you have used Wonga in the past you didn't use them again this time instead of going off and using one of these brokers who charge for their services?

    I have debt problems and I've gambling problems which I'm sorting but I get tired of people who have been stupid and then don't just hold their hands up to admit their mistakes.

    You need to help yourself.

    MB
    StepChange DMP - 8092.13
    Sealed Pot Challenge 7: # 257 2014 is my first year
    Roadkill Rebels 2014: # 65 34.83 PAD 2014 - 340.17
    • Pixie5740
    • By Pixie5740 18th Jun 14, 9:23 AM
    • 8,352 Posts
    • 10,948 Thanks
    Pixie5740
    What has this got to do with Wonga?

    I'm not standing up for them but having used Wonga a number of times in the past I have never once been charged by a broker "they sold my details to" so I don't know why you're listening to your source at Lloyds whom sounds like he's spouting nonsense!
    Originally posted by Monkeyballs
    I don't actually believe that Wonga sold the OP's details on even though that is what he/she is claiming.
  • paydayloanfighter
    Yes, this bit, what you wrote above is not true.
    Originally posted by BillJones
    And how would you know what I have said isn't true exactly?
  • BillJones
    And you know that for sure how exactly?
    Originally posted by FireWyrm
    Because these companies are not stupid enough to move to committing mass fraud when they can make plenty of money b y duping people legally into paying their pointless fees.

    Probability of the poster lying or being mistaken, 99.9%. Probability of fraud being committed, 0.1%.

    Without firm evidence to the contrary, I'm coming down on the side of lies or mistake by the OP. You may of course choose to believe in the grand corporate criminal conspiracy explanation.
  • BillJones
    And how would you know what I have said isn't true exactly?
    Originally posted by paydayloanfighter
    In exactly the same way that II'd say you were lying if you told me that you had a unicorn, or that you were nine feet tall...

    You may be mistaken, you may mis-remember, or you may be mentally ill. All of these are far more likely than you telling the truth.
  • paydayloanfighter
    Hang on... So you have started a thread to warn people to not use therightloan4u when in fact they haven't charged you but Nouveau Finance Limited have?

    What has this got to do with Wonga?

    I'm not standing up for them but having used Wonga a number of times in the past I have never once been charged by a broker "they sold my details to" so I don't know why you're listening to your source at Lloyds whom sounds like he's spouting nonsense!

    I can image that maybe they sell your details so companies can contact you which is bad enough but I unlike many people do think that there is a current need for payday loan companies and posts knocking one of the better ones will only serve to drive them into random lenders they found by searching Google for something like "Bad credit loans".

    Can I ask why if you have used Wonga in the past you didn't use them again this time instead of going off and using one of these brokers who charge for their services?

    I have debt problems and I've gambling problems which I'm sorting but I get tired of people who have been stupid and then don't just hold their hands up to admit their mistakes.

    You need to help yourself.

    MB
    Originally posted by Monkeyballs
    Rightloan4u is a trading name of Nouveau Finance - one of the same and Nouveau Finance is actually the company you're dealing with. However, it must be said that I have since received a full refund.

    And yes, I applied for a loan through Wonga as I have used them in the past and found them very useful. They aren't as expensive as the others and if paid back on time (which I always have) they do exactly what they say on the tin.

    However, they have since sold my details on (confirmed - not speculation) and numerous loan brokers have had a chunk out of my bank account. It is not just me who has had this happen to them, it doesn't take much searching to find hundreds of other people who have been robbed in a similar way.

    You can all have your opinions, call me stupid, whatever. However, I know what I did, I know what has happened and I know who is to blame and it certainly isn't me.

    There will be some people out there who have found this post useful as the same has happened to them. A number of people have already messaged me to ask for the number as they too require refunds. If you don't find this post useful, thats fine, just don't post! Don't clog up the feed with unhelpful comments that users who need the real information will have to wade through to get the facts.
  • paydayloanfighter
    In exactly the same way that II'd say you were lying if you told me that you had a unicorn, or that you were nine feet tall...

    You may be mistaken, you may mis-remember, or you may be mentally ill. All of these are far more likely than you telling the truth.
    Originally posted by BillJones
    Hahahahahahahahaha
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