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Auto top-ups failed on Oyster - legal to ignore them?
Poq
Posts: 205 Forumite
I just got an email from Oyster that 3 or 4 of my past £20 auto top-ups have failed.
It seems that the money was added to the Oyster account (and I've used it traveling around the city), but my credit card (without a limit) has not been charged.
It says I have to log in, but I can't seem to remember my password, and the 'forgot password' function needs a post code (and it isn't liking my post code).
It says that I cannot do this in a station - it has to be online. I could call, but next week shall be busy during working hours - not even time for proper lunch.
Seems to be too much hassle to deal with for no benefit to myself -- can I just get a new Oyster card and safely ignore this?
But the question is:
Will they go after my on the old one? Can I face any legal penalties, or will they just cancel and disable the Oyster, and forget about it?
More info:
I think it is registered to my name and current address... (despite the post code not working) so they could go via small claims court?
That wouldn't be fun, so I'd go with whatever's easier -- but as I said, I'm not sure where to find the T&Cs of what they do in these kind of cases.
I don't want to do anything illegal, but I also don't want to invest any more time in this if I don't have to and can just pick up a new Oyster for £5.
It seems that the money was added to the Oyster account (and I've used it traveling around the city), but my credit card (without a limit) has not been charged.
It says I have to log in, but I can't seem to remember my password, and the 'forgot password' function needs a post code (and it isn't liking my post code).
It says that I cannot do this in a station - it has to be online. I could call, but next week shall be busy during working hours - not even time for proper lunch.
Seems to be too much hassle to deal with for no benefit to myself -- can I just get a new Oyster card and safely ignore this?
But the question is:
Will they go after my on the old one? Can I face any legal penalties, or will they just cancel and disable the Oyster, and forget about it?
More info:
I think it is registered to my name and current address... (despite the post code not working) so they could go via small claims court?
That wouldn't be fun, so I'd go with whatever's easier -- but as I said, I'm not sure where to find the T&Cs of what they do in these kind of cases.
I don't want to do anything illegal, but I also don't want to invest any more time in this if I don't have to and can just pick up a new Oyster for £5.
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Comments
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And I can imagine more nasty things than that happening.
You owe them over £60.
Why would they just ignore that?
Oh really?
I would assume that myself, but I don't see any mention in the email. I've also looked online briefly...
Well, they've inaccurately charged people thousands of pounds in the past and haven't noticed, so I wouldn't put it past them to mess up here
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Oh really? I don't see any mention in the email. I've also looked online briefly...
Well, they've inaccurately charged people thousands of pounds in the past and haven't noticed, so I wouldn't put it past them to mess up here
OK. You take the risk... it's up to you.
I am now struggling to understand why you have started this thread.0 -
I am now struggling to understand why you have started this thread.
It's all here:I just got an email from Oyster that 3 or 4 of my past £20 auto top-ups have failed.
It seems that the money was added to the Oyster account (and I've used it traveling around the city), but my credit card (without a limit) has not been charged.
It says I have to log in, but I can't seem to remember my password, and the 'forgot password' function needs a post code (and it isn't liking my post code).
It says that I cannot do this in a station - it has to be online. I could call, but next week shall be busy during working hours - not even time for proper lunch.
Seems to be too much hassle to deal with for no benefit to myself -- can I just get a new Oyster card and safely ignore this?
But the question is:
Will they go after my on the old one? Can I face any legal penalties, or will they just cancel and disable the Oyster, and forget about it?
More info:
I think it is registered to my name and current address... (despite the post code not working) so they could go via small claims court?
That wouldn't be fun, so I'd go with whatever's easier -- but as I said, I'm not sure where to find the T&Cs of what they do in these kind of cases.
I don't want to do anything illegal, but I also don't want to invest any more time in this if I don't have to and can just pick up a new Oyster for £5.0 -
Poq, in the time you have spent posting on this board you could've rung the Oyster helpline and had all your questions answered.
While talking to them you could've asked about peak times too.0
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