'Tesco scores second own goal in the '£50 iPad' f...

[MSE Helen]

This is the discussion to link on the back of Martin's blog. Please read the blog first, as this discussion follows it.

Read Martin's "Tesco scores second own goal in the '£50 iPad' fiasco" Blog.

Please click 'post reply' to discuss below.

[zipady_do]

Yeah clearly an emailing error from them and it just ticked over on their system saying that you'd bought X product X days before, time to send an email encouraging you to review. No biggy, delete and move on.

Think the bigger question is was it a PR stunt to do the original £50 price? I think yes. You'd never get the BBC reporting that the iPad 3 is stocked in Tesco's now, but you did get them reporting that when the price issue happened. Clever Marketing.

[MSE Martin]

Originally Posted by zipady_do

Yeah clearly an emailing error from them and it just ticked over on their system saying that you'd bought X product X days before, time to send an email encouraging you to review. No biggy, delete and move on.

Think the bigger question is was it a PR stunt to do the original £50 price? I think yes. You'd never get the BBC reporting that the iPad 3 is stocked in Tesco's now, but you did get them reporting that when the price issue happened. Clever Marketing.

Im pretty sure had Tesco done it deliberately that is a criminal offense under Trades Descriptions so I doubt it was deliberately. Just a glitch. This latest episode though is bad systems managment.

[landsker]

Tesco - fail!

[nzseries1]

Not to mention that the product is "The new iPad with Wi-Fi + 4G 64GB Black" - but the picture shown is clearly white!

[Stephen Leak]

That'll teach them to use a Workfare slave in the IT department.

Most people in marketing drive BMWs, because they can't spell Porsche.

[Obukit]

Originally Posted by MSE Martin

Im pretty sure had Tesco done it deliberately that is a criminal offense under Trades Descriptions so I doubt it was deliberately. Just a glitch. This latest episode though is bad systems managment.

Come on Martin. This is the Tescos who, rather than make changes to prevent the hundreds of nationwide misprices they make per year, introuduced R&R/Double the difference so that complaints would stay in store rather than going to Trading Standards, and they could keep on overcharging the 99% of people who don't check their receipts.

I don't think they'd have any qualms over "accidentally" mispricing something.

[michaels]

I pre-ordered a ps vita from very on what was obviously a half price glitch, they emailed to say the product was no longer available...then emailed again 2 days before launch offering the same 'unavailable' product at full price as obviously my 'buying history' suggested I might be interested in the product...muppets.

[eslick]

tesco online customer service is very poor, before christmas we ordered a DVD that was about half price of everywhere else, when it didnt arrive checked online and it was cancelled, emailed them no response, called them the guy said it was a bargain and couldnt explain why it had been cancelled, and would get back to me, still waiting. wont use them online again.

[melbell]

Originally Posted by michaels

I pre-ordered a ps vita from very on what was obviously a half price glitch, they emailed to say the product was no longer available...then emailed again 2 days before launch offering the same 'unavailable' product at full price as obviously my 'buying history' suggested I might be interested in the product...muppets.

and you are clearly not a muppet trying to rip off very?

Muppet

[ShaneUK]

Worrying. Anyone that has got that email could click "no", and leave negative feedback. That in turn could affect anyone wanting to buy an iPad 3 - Apple won't be happy at this of course!

[spiro]

I dont suppose there is any chance of using the email from them that says you have purchased the product to force them to sell it to you at ther stupid price.

[Plxply]

Originally Posted by melbell

and you are clearly not a muppet trying to rip off very?

He isn't ripping them off if he purchased it at the price they were advertising on the website.

Originally Posted by spiro

I dont suppose there is any chance of using the email from them that says you have purchased the product to force them to sell it to you at ther stupid price.

As far as I know as long as no payment was taken and no charges were applied to credit cards, then no contract was formed as it happens at the point of payment rather than "acceptance".

[MoneyMad]

If you had paid and received the goods then they cannot ask for the rest of the payment, transaction is completed and you would be the winner, if you has the goods in your hands when you paid, then i would say yes they should honour it. I am sure the rules in a shop are that they DO NOT HAVE to sell you anything if they did not want too! just because it was on the internet you think its OK?, Sometimes they honour prices just to be customer friendly, but when it is a mistake like this i don't see how you can push a store to sell to you. Surely you can't all be vultures ? But I appreciate that you have to try and see what you can get ;-) after all they are getting free publicity out of it, might not be all good, but its worked to get there name out there! As if they really need to advertise. :-P.