Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • Former MSE Helen
    • By Former MSE Helen 23rd Mar 12, 11:37 AM
    • 2,324Posts
    • 971Thanks
    Former MSE Helen
    'Tesco scores second own goal in the '50 iPad' fiasco' blog discussion
    • #1
    • 23rd Mar 12, 11:37 AM
    'Tesco scores second own goal in the '50 iPad' fiasco' blog discussion 23rd Mar 12 at 11:37 AM
    This is the discussion to link on the back of Martin's blog. Please read the blog first, as this discussion follows it.





    Please click 'post reply' to discuss below.
Page 1
  • zipady_do
    • #2
    • 23rd Mar 12, 11:48 AM
    • #2
    • 23rd Mar 12, 11:48 AM
    Yeah clearly an emailing error from them and it just ticked over on their system saying that you'd bought X product X days before, time to send an email encouraging you to review. No biggy, delete and move on.

    Think the bigger question is was it a PR stunt to do the original 50 price? I think yes. You'd never get the BBC reporting that the iPad 3 is stocked in Tesco's now, but you did get them reporting that when the price issue happened. Clever Marketing.
    • MSE Martin
    • By MSE Martin 23rd Mar 12, 11:51 AM
    • 8,093 Posts
    • 42,219 Thanks
    MSE Martin
    • #3
    • 23rd Mar 12, 11:51 AM
    • #3
    • 23rd Mar 12, 11:51 AM
    Yeah clearly an emailing error from them and it just ticked over on their system saying that you'd bought X product X days before, time to send an email encouraging you to review. No biggy, delete and move on.

    Think the bigger question is was it a PR stunt to do the original 50 price? I think yes. You'd never get the BBC reporting that the iPad 3 is stocked in Tesco's now, but you did get them reporting that when the price issue happened. Clever Marketing.
    Originally posted by zipady_do
    Im pretty sure had Tesco done it deliberately that is a criminal offense under Trades Descriptions so I doubt it was deliberately. Just a glitch. This latest episode though is bad systems managment.
    Martin Lewis, Money Saving Expert.
    Please note, answers don't constitute financial advice, it is based on generalised journalistic research. Always ensure any decision is made with regards to your own individual circumstance.

    Don't miss out on urgent MoneySaving, get my weekly e-mail at www.moneysavingexpert.com/tips.

    Debt-Free Wannabee Official Nerd Club: (Honorary) Members number 000
    • landsker
    • By landsker 23rd Mar 12, 11:56 AM
    • 64 Posts
    • 137 Thanks
    landsker
    • #4
    • 23rd Mar 12, 11:56 AM
    • #4
    • 23rd Mar 12, 11:56 AM
    Tesco - fail!

    • nzseries1
    • By nzseries1 23rd Mar 12, 2:31 PM
    • 2,148 Posts
    • 1,851 Thanks
    nzseries1
    • #5
    • 23rd Mar 12, 2:31 PM
    • #5
    • 23rd Mar 12, 2:31 PM
    Not to mention that the product is "The new iPad with Wi-Fi + 4G 64GB Black" - but the picture shown is clearly white!
    You're spelling is effecting me so much. Im trying not to be phased by it but your all making me loose my mind on mass!! My head is loosing it's hair. I'm going to take myself off the electoral role like I should of done ages ago and move to the Caribean. I already brought my plane ticket, all be it a refundable 1.
  • Stephen Leak
    • #6
    • 23rd Mar 12, 5:08 PM
    • #6
    • 23rd Mar 12, 5:08 PM
    That'll teach them to use a Workfare slave in the IT department.

    Most people in marketing drive BMWs, because they can't spell Porsche.
  • Obukit
    • #7
    • 23rd Mar 12, 11:27 PM
    • #7
    • 23rd Mar 12, 11:27 PM
    Im pretty sure had Tesco done it deliberately that is a criminal offense under Trades Descriptions so I doubt it was deliberately. Just a glitch. This latest episode though is bad systems managment.
    Originally posted by MSE Martin
    Come on Martin. This is the Tescos who, rather than make changes to prevent the hundreds of nationwide misprices they make per year, introuduced R&R/Double the difference so that complaints would stay in store rather than going to Trading Standards, and they could keep on overcharging the 99% of people who don't check their receipts.

    I don't think they'd have any qualms over "accidentally" mispricing something.
    • michaels
    • By michaels 24th Mar 12, 12:15 AM
    • 17,055 Posts
    • 77,814 Thanks
    michaels
    • #8
    • 24th Mar 12, 12:15 AM
    • #8
    • 24th Mar 12, 12:15 AM
    I pre-ordered a ps vita from very on what was obviously a half price glitch, they emailed to say the product was no longer available...then emailed again 2 days before launch offering the same 'unavailable' product at full price as obviously my 'buying history' suggested I might be interested in the product...muppets.
    Sent from my ...electronic gadget which I am sad enough to think gives me status even though in fact it just shows that I am easily ripped off and a bit inadequate...
    • eslick
    • By eslick 24th Mar 12, 9:10 AM
    • 2,038 Posts
    • 1,320 Thanks
    eslick
    • #9
    • 24th Mar 12, 9:10 AM
    • #9
    • 24th Mar 12, 9:10 AM
    tesco online customer service is very poor, before christmas we ordered a DVD that was about half price of everywhere else, when it didnt arrive checked online and it was cancelled, emailed them no response, called them the guy said it was a bargain and couldnt explain why it had been cancelled, and would get back to me, still waiting. wont use them online again.
  • melbell
    I pre-ordered a ps vita from very on what was obviously a half price glitch, they emailed to say the product was no longer available...then emailed again 2 days before launch offering the same 'unavailable' product at full price as obviously my 'buying history' suggested I might be interested in the product...muppets.
    Originally posted by michaels
    and you are clearly not a muppet trying to rip off very?

    Muppet
    • ShaneUK
    • By ShaneUK 26th Mar 12, 1:32 PM
    • 959 Posts
    • 6,799 Thanks
    ShaneUK
    Worrying. Anyone that has got that email could click "no", and leave negative feedback. That in turn could affect anyone wanting to buy an iPad 3 - Apple won't be happy at this of course!
    • spiro
    • By spiro 26th Mar 12, 2:01 PM
    • 5,577 Posts
    • 2,638 Thanks
    spiro
    I dont suppose there is any chance of using the email from them that says you have purchased the product to force them to sell it to you at ther stupid price.
    IT Consultant in the utilities industry specialising in the retail electricity market.

    4 Credit Card and 1 Loan PPI claims settled for 26k, 1 rejected (Opus).
  • Plxply
    and you are clearly not a muppet trying to rip off very?
    Originally posted by melbell
    He isn't ripping them off if he purchased it at the price they were advertising on the website.

    I dont suppose there is any chance of using the email from them that says you have purchased the product to force them to sell it to you at ther stupid price.
    Originally posted by spiro
    As far as I know as long as no payment was taken and no charges were applied to credit cards, then no contract was formed as it happens at the point of payment rather than "acceptance".
  • MoneyMad
    If you had paid and received the goods then they cannot ask for the rest of the payment, transaction is completed and you would be the winner, if you has the goods in your hands when you paid, then i would say yes they should honour it. I am sure the rules in a shop are that they DO NOT HAVE to sell you anything if they did not want too! just because it was on the internet you think its OK?, Sometimes they honour prices just to be customer friendly, but when it is a mistake like this i don't see how you can push a store to sell to you. Surely you can't all be vultures ? But I appreciate that you have to try and see what you can get ;-) after all they are getting free publicity out of it, might not be all good, but its worked to get there name out there! As if they really need to advertise. :-P.
Welcome to our new Forum!

Our aim's to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

2,131Posts Today

7,031Users online

Martin's Twitter