IMPORTANT! This is MoneySavingExpert's open forum - anyone can post

Please exercise caution & report any spam, illegal, offensive, racist, libellous post to forumteam@moneysavingexpert.com

  • Be nice to all MoneySavers
  • All the best tips go in the MoneySavingExpert weekly email

    Plus all the new guides, deals & loopholes

  • No spam/referral links
or Login with Facebook
TMPP complaint success, but...
Reply
Views: 2,454
Thread Tools Search this Thread Display Modes
# 1
The_Logans
Old 07-02-2012, 12:24 PM
MoneySaving Convert
 
Join Date: Sep 2011
Posts: 62
Default TMPP complaint success, but...

I had Halifax TMPP on my first ever mortgage in 2003. I complained that it was missold as I wasn't told that I could look elsewhere for an alternative policy. I have had a response now and they are refunding me PPI portion of the policy at £609.33 including interest. (I only had the mortgage about 18 months then I sold the place)

My question is though, what about the other parts? Apparently TMPP was made up of mortgage repayment cover (PPI essentially), life cover and critical illness cover. Surely my reasons for being missold apply to all of these, which I naively didn't realise I could shop around for (first mortgage, fresh out of uni, a bit wet behind the ears!) I'm not sure why they have only taken my complaint to refer to the MRC part of the insurance.
Successes: Egg cc PPI £55, Halifax cc PPI £1705,
Halifax MEF £140, Halifax loan PPI £250,
Tesco loan PPI £1984, NRAM loan PPI £202, Halifax TMPP MRC £609
The_Logans is offline
Reply With Quote Report Post
# 2
dunstonh
Old 07-02-2012, 12:48 PM
Mega Magnificent Maxi-Meticulous Uber-MoneySaving Magnate
 
Join Date: Apr 2004
Location: Norfolk
Posts: 74,784
Default

Quote:
I complained that it was missold as I wasn't told that I could look elsewhere for an alternative policy.
That is not a valid complaint reason and any other firm or bank would reject your complaint. However, Halifax are currently auto upholding PPI complaints so you are getting lucky.

Quote:
. Surely my reasons for being missold apply to all of these
Did you state that in your complaint and give your reasons?

Quote:
I naively didn't realise I could shop around for
That is not grounds for complaint. Halifax can only retail their own product and are not required to tell you that you can shop around. It is only by luck you are getting a refund on the PPI.

Quote:
I'm not sure why they have only taken my complaint to refer to the MRC part of the insurance.
If your complaint was about PPI and not about life assurance or any of the other things you hold with them then they would not have any reason to look at those other things.
I am a Financial Adviser. Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from a Financial Adviser local to you.
dunstonh is offline
Reply With Quote Report Post
# 3
The_Logans
Old 07-02-2012, 1:25 PM
MoneySaving Convert
 
Join Date: Sep 2011
Posts: 62
Default

Quote:
Originally Posted by dunstonh View Post
That is not a valid complaint reason and any other firm or bank would reject your complaint. However, Halifax are currently auto upholding PPI complaints so you are getting lucky.
I disagree, one of the main reasons given for misselling PPI is that the seller didn't make it clear the policy was optional. I knew that an insurance policy was necessary for a mortgage. They let me think that the only way to do that was through them. I'm not lucky, I have a valid complaint.


Quote:
Originally Posted by dunstonh View Post
Did you state that in your complaint and give your reasons?
Yes, I complained about the TMPP as a whole, not the MRC portion of it and gave my reasons.


Quote:
Originally Posted by dunstonh View Post
That is not grounds for complaint. Halifax can only retail their own product and are not required to tell you that you can shop around. It is only by luck you are getting a refund on the PPI.
Thankfully I didn't state naivety as my grounds for complaint.


Quote:
Originally Posted by dunstonh View Post
If your complaint was about PPI and not about life assurance or any of the other things you hold with them then they would not have any reason to look at those other things.
See above, I didn't complain solely about the PPI portion of the product.


SO, my original question still stands. Should the complaint process not have taken into account all portions of the product?
Successes: Egg cc PPI £55, Halifax cc PPI £1705,
Halifax MEF £140, Halifax loan PPI £250,
Tesco loan PPI £1984, NRAM loan PPI £202, Halifax TMPP MRC £609
The_Logans is offline
Reply With Quote Report Post
# 4
dunstonh
Old 07-02-2012, 2:28 PM
Mega Magnificent Maxi-Meticulous Uber-MoneySaving Magnate
 
Join Date: Apr 2004
Location: Norfolk
Posts: 74,784
Default

Quote:
I disagree, one of the main reasons given for misselling PPI is that the seller didn't make it clear the policy was optional.
You can disagree but very few complaints are upheld on that reason. Its unprovable.

Quote:
I'm not lucky, I have a valid complaint.
You are lucky because that reason alone would not have seen an upheld decision elsewhere unless it is under their floor limit for auto upheld. Halifax have such a backlog they are auto upholding even though you dont have a strong case.

Quote:
SO, my original question still stands. Should the complaint process not have taken into account all portions of the product?
If you made it clear it was all elements of it then ask them why they have only done the PPI part.

Be wary though, a complaint paid out under floor limit with no case to answer may take it over the floor limit if you start looking for larger amounts.
I am a Financial Adviser. Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from a Financial Adviser local to you.
dunstonh is offline
Reply With Quote Report Post
The Following User Says Thank You to dunstonh For This Useful Post: Show me >>
Reply

Bookmarks
 
 




Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

 Forum Jump  

Contact Us - MoneySavingExpert.com - Archive - Privacy Statement - Top

Powered by vBulletin® Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

All times are GMT +1. The time now is 10:50 PM.

 Forum Jump  

Free MoneySaving Email

Top deals: Week of 22 October 2014

Get all this & more in MoneySavingExpert's weekly email full of guides, vouchers and Deals

GET THIS FREE WEEKLY EMAIL Full of deals, guides & it's spam free

Latest News & Blogs

Martin's Twitter Feed

profile

Cheap Travel Money

Find the best online rate for holiday cash with MSE's TravelMoneyMax.

Find the best online rate for your holiday cash with MoneySavingExpert's TravelMoneyMax.

TuneChecker Top Albums

  • ED SHEERANX (DELUXE EDITION)
  • ELLA HENDERSONCHAPTER ONE (DELUXE VERSION)
  • STATUS QUOAQUOSTIC (STRIPPED BARE)

MSE's Twitter Feed

profile
Always remember anyone can post on the MSE forums, so it can be very different from our opinion.
We use Skimlinks and other affiliated links in some of our boards, for some of our users.