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My rights, faulty goods return postage?
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hotcookie101
Old 08-08-2008, 10:49 AM
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Post My rights, faulty goods return postage?

Hi,
I recently bought a PC wireless adapter item from a registered business seller from ebay, on a buy-it-now basis. It was DOA. I contacted the seller who said I can return it for a replacement or a refund. However, he will not cover the costs of return postage.
When I look on the OFT distance selling regs it states this:

3.57 If the goods are faulty or do not comply with the contract, you will
have to pay for their return whatever the circumstances.

http://www.oft.gov.uk/shared_oft/bus...ral/oft698.pdf

whereas the seller has said this
As far as my knowledge of the distance selling regulatiosn goes, we do not have to pay for the return postage of a faulty item if we state it in our T's and C's and inform the customer of this beofre the item is sent back.

I think he is trying it on, and he does have to cover the costs-or am I reading the OFT thing wrong? :confused:
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hotcookie101
Old 08-08-2008, 4:54 PM
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Never mind, I emailed the people involved quoting the DSR and they have agreed to pay the postage, they thought that their T&C could supersede my statutory rights ah well
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Inigo Montoya
Old 04-09-2010, 9:42 AM
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Join Date: Mar 2005
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Default

thanks for the link to section 3.57

good one to link to to any seller trying to get you to pay for return of a faulty item

Same thing is also mentioned here
http://whatconsumer.co.uk/returns-and-refunds/

Bit easier to find on this web page

Last edited by Inigo Montoya; 04-09-2010 at 9:44 AM.
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