Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • hotcookie101
    • By hotcookie101 8th Aug 08, 10:49 AM
    • 1,997Posts
    • 2,890Thanks
    hotcookie101
    0 WOW
    My rights, faulty goods return postage?
    • #1
    • 8th Aug 08, 10:49 AM
    0 WOW
    My rights, faulty goods return postage? 8th Aug 08 at 10:49 AM
    Hi,
    I recently bought a PC wireless adapter item from a registered business seller from ebay, on a buy-it-now basis. It was DOA. I contacted the seller who said I can return it for a replacement or a refund. However, he will not cover the costs of return postage.
    When I look on the OFT distance selling regs it states this:

    3.57 If the goods are faulty or do not comply with the contract, you will
    have to pay for their return whatever the circumstances.

    http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf

    whereas the seller has said this
    As far as my knowledge of the distance selling regulatiosn goes, we do not have to pay for the return postage of a faulty item if we state it in our T's and C's and inform the customer of this beofre the item is sent back.

    I think he is trying it on, and he does have to cover the costs-or am I reading the OFT thing wrong? :confused:
Page 1
    • hotcookie101
    • By hotcookie101 8th Aug 08, 4:54 PM
    • 1,997 Posts
    • 2,890 Thanks
    hotcookie101
    • #2
    • 8th Aug 08, 4:54 PM
    • #2
    • 8th Aug 08, 4:54 PM
    Never mind, I emailed the people involved quoting the DSR and they have agreed to pay the postage, they thought that their T&C could supersede my statutory rights ah well
    • Inigo Montoya
    • By Inigo Montoya 4th Sep 10, 9:42 AM
    • 628 Posts
    • 603 Thanks
    Inigo Montoya
    • #3
    • 4th Sep 10, 9:42 AM
    • #3
    • 4th Sep 10, 9:42 AM
    thanks for the link to section 3.57

    good one to link to to any seller trying to get you to pay for return of a faulty item

    Same thing is also mentioned here
    http://whatconsumer.co.uk/returns-and-refunds/

    Bit easier to find on this web page
    Last edited by Inigo Montoya; 04-09-2010 at 9:44 AM.
Welcome to our new Forum!

Our aim's to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

340Posts Today

1,233Users online

Martin's Twitter
  • British Gas 5% gas only price cut's paltry, like the rest, typically youll still be RIPPED OFF £300/yr. Check now https://t.co/4z6ZQAFv5T RT

  • Trust me reading about it isn't as bad as experiencing it https://t.co/c4GAjeuxcU

  • Just got into an empty lift at Itv. And quite clearly there's been a very recent very farty previous resident!

  • Follow Martin