Marston debt collectors.

Here's the background and I'll do my best to keep it brief:

This is regarding united utilities water. I contacted them about the first bill and how I could not pay that amount in one go, UU where not interested and kept pushing me for the full payment. No matter what I asked, they kept demanding the full payment and would not budge. Soon they bills where getting higher and UU where threatening me with court action. I told them that I was in contact with the UU trust to get help and if they can put a hold on the court action/adding extra charges until I hear back from the trust. UU sent me a letter that was basically full of lies (I showed the letter to the trust fund and they started an investigation into why UU where saying these to customers), but UU where not going to halt the court action. In the end, UU made the application to the trust fund pointless.

The court refused to take any evidence I had. Then again I got my suspicions when the mediation processes made by the court was just the person from the court saying to me on the phone "Pay them in full now". I did try to explain my side, but, I was not heard. Not surprising, I lost.

Now I have Marston chasing me up. I refuse to pay a single penny. I wanted to get this sorted out from the start, you know, to avoid all this, but United Utilities has been unwilling.

Marston called me today. They wanted me to confirm my address for "data protection purposes". I did ask how they got my house phone number as it's unlisted and I never give it out as it is unreliable. if anything, they should of called my on my mobile as I do give out that number. They went silent for a bit, then asked for the confirmation of my address again. I asked if they could ring me back later today and they said "We don't have the facility's to do that."

So, that's where I am now.

On an interesting note, during the whole debacle, United Utilities, the court and the bailiffs have never spelled my name right. I even got Maeston to spell out the name they had on file for me (they refused to at first). It's only one letter, to me it shows how little attention was was paid to my case. I even pointed this out to them, but no change.