Barclays Loan now managed by Arvato

Keezing · 1 March 2017 at 12:22PM

Hi All,

I received a letter this morning from a company called Arvato saying they are now managing my Barclays loan debt. Barclays had already agreed to my DMP repayment offer.

I'm a little confused because Arvato are asking me to contact them to discuss a repayment offer and have provided different bank details for repayments.

Am I right in thinking it would be best to ignore this outfit and continue my repayment and communications directly to Barclays? Until the debt is formally sold?

Thanks all!

Keez

sourcrates · 1 March 2017 at 1:05PM

Hi,

Creditors can be a real pain when they do this, they have farmed out the day to day running of your account to avarto.

So avarto will not be aware of your DMP, are you with stepchange ?

If so, forward the letter to them, if your self managing, write to the DCA explaining your paying via a DMP and make payments to them until told otherwise.

Keezing · 1 March 2017 at 1:25PM

Thanks Soucrates.

So you think I should make the payments to the new Arvato bank account?

I have received no notice of assignment or other communication from Barclays saying I should start paying Arvato.

sourcrates · 1 March 2017 at 2:08PM

Keezing wrote: »

Thanks Soucrates.

So you think I should make the payments to the new Arvato bank account?

I have received no notice of assignment or other communication from Barclays saying I should start paying Arvato.

Give Barclays a quick call first and find out what's going on.

Keezing · 18 March 2017 at 2:00PM

Just a quick update regarding Arvato.

I received a letter from them today offering me a £10.5k discount as a full and final settlement.

I find this exceptional for 2 reasons:

1. I've only missed 2 payments

2. Arvato don't currently own the debt, it's still with Barclays.

Sadly it doesn't help me as I can't even get close to affording the settlement figure, but thought it might be useful info for others dealing with Arvato.

energylevels · 7 March 2019 at 12:05PM

I have today received a letter from this company Arvato from a debt passed on by Barclays.

In the letter it gives a website address/portal whre you can make a payment or set up a repayment plan. I am not exaggerting when I say this website/portal does not work at all.

1) There are server errors here there and everywhere

2) It doesn't accept my date of birth in some areas

3) You go through the process of setting up a payment plan only for it to say it can NOT take automatic payments from your credit or debit card.

4) The system then says I had succesffuly set up a payment plan but then when I go back into the portal it says I have NO payment plans set up.

Should I even be entertaining this company they seem like total amateurs. I'm just terrified of soembody turning up at my door if I don't do soemthing, but I'm not sure I should be giving this company any money??

I have recorded a screencast of the brokenn portal for my own records, poisibly for the attention of the financial ombudsman and to forward to Barclays to demonstrate the state of this compnay that they are passing their debts onto. Does anyone have a 'best' email address to email a complaint to Barclays with a link to the screencast.

Thanks in advance

[Deleted User] · 7 March 2019 at 12:09PM

energylevels wrote: »

I'm not sure I should be giving this company any money??

Yes, you should be.

Do they have a number or contact details on the site? Give them a call to determine the best way to make payment.

Barclays Loan now managed by Arvato

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