Why am I still paying the CSA after case has closed?

Moneysaver1506 · 13 November 2017 at 1:03PM

My case closed 2 years ago due to the CSA no longer handling them, just before it closed I had arrears and my regular monthly payments so I paid off my arrears and set up a standing order for my regular monthly payments to the CSA. In October 2015 the case closed and I had a letter saying it will be up to the parents to open a new one with the CMS but my standing order is still coming out my bank 2 years later going to CSA. No case has been opened with the CMS. I don’t think the PWC is interested in the money as the monthly payments are minimal as I don’t earn much. I tried contacting CSA but they refused to speak to my As I failed security questions of when I last received a letter and I didn’t know. Can I cancel the standing order that is being paid to the CSA or should I continue paying it even though I have the letter saying the case has been closed? Thanks for any help

DUTR · 13 November 2017 at 2:50PM

Confused, you wrote that you paid off the arrears, so what was the standing order for?
I'm not sure why others don't get them, but I and my friends who have cases with them always recieived annual statements.
Fortunately for me the case closed cleanly with no arrears.

Moneysaver1506 · 13 November 2017 at 8:52PM

I hadn’t made any payments for a while and had £300 in arrears, so I payed that over the phone and they asked me to set up a standing order to continue my usual monthly payments as their was no DD or standing order set up to make regular monthly payment . The standing order is not for arrears it is for monthly payments they worked out what I should pay. A few months after they worked that out I got one of the case closing letters everybody was receiving. But since the case has ended maybe I have to cancel the standing order myself rather than it be automatically cancelled?

Topcat1982 · 13 November 2017 at 11:28PM

If it's standing order you have to cancel yourself. They can't do it.

Miss_Angela · 15 November 2017 at 2:11PM

I would cancel it, they will get in touch straight away if there is a problem, and they will make sure you pass the security questions then &#55357;&#56841;

Why am I still paying the CSA after case has closed?

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