British Gas customers - there’s a hidden way to cut £130+ off your bill…

MSE_Luke · 7 November 2017 at 9:26PM

This is the discussion to link on the back of Martin's blog. Please read the blog first, as this discussion follows it.

Read Martin's "British Gas customers - there’s a hidden way to cut £130+ off your bill…" Blog.

Please click 'post reply' to discuss below.

han_nah95_2 · 8 November 2017 at 9:34AM

I am already with British Gas fixed until August 2019.

Will I be charged a exit fee to move tariffs?

Carole_McMahon · 8 November 2017 at 9:36AM

Not sure what’s happening with British Gas at the moment but think they’ve got service problems. I’ve just switched to a cheaper supplier but still have home care plan for boiler cover which requires annual service. They’ve just cancelled my service appointment for today which I arranged months ago, as there are ‘so many breakdowns in my area’ and can’t now do it til January so we have to go all through Xmas with risk of boiler breakdown! & that’s after paying them £20-£30 a month for years with no call outs!! Any other ideas for better options?? With all their adverts saying how they can fix anything & their ‘hero for that’ campaign I think they’ve bitten off more than they can chew & cant now service existing clients! Either that or they’re losing customers and cutting costs. Watch this space!!

Silvertabby · 8 November 2017 at 12:54PM

We've also been with BG for years, and have had no problems with the boiler servicing.

However, we have always had the annual service done by the end of August, rather than leave it until the last minute.

We were told by a BG engineer that they have major problems every year with people who don't use the heating for months, switch it on at the first sign of frost and then wonder why they have a problem. They prioritise repair call-outs to the elderly and the infirm, thereby leaving routine servicing to the end.

It isn't a matter of not having enough staff to cope - if they did, then many of these 'extra' engineers wouldn't have enough work to do in the rest of the year. That isn't good business management.

simonhunter87 · 14 November 2017 at 5:49PM

hang on a minute...i thought that ofgem ruled energy suppliers must always inform and offer you the best value tariff for you that they have based on your estimated consumption? they even extended this to cover white labels like sainsburys...

isn't this in breach of the ofgem rules as they aren't informing customers and are only offering it to those who try to switch through 3rd parties like MSE?

British Gas customers - there’s a hidden way to cut £130+ off your bill…

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