Nuffield Health / Creditlink Account Recovery Solutions

Hi,

In late 2016 I had physio arranged through my employer provided Bupa coverage. As I only attended two appointments the cost (£96.68) was less than the policy excess so I had to pay.

When the invoice arrived I wrote to Nuffield Health to say that their charges were not appropriate. I did this again when a reminder invoice arrived and finally, in April, when another reminder arrived I called them, explained the situation, and sent the email below:

As discussed I am not prepared to pay the full value of £96.68 as I believe that the fee for my second physio appointment is not appropriate. I do not dispute the fee for the first physio appointment.

I attended physio for a first appointment on Tuesday 22 November 2016. This was an introductory appointment where the physio assessed me and explained the course of treatment that would follow.

I had a second appointment booked for a week later on Tuesday 29 November. At some point during the day the clinic receptionist called me and said that the physio wasn't available. I was disappointed but agreed to reschedule for the following day.

When I arrived for my appointment on Wednesday 30 November it quickly became obvious that my appointment had not been entered into the booking system and that I was not expected. Eventually, after a delay, a different physio was assigned to my appointment.

However, because I had not seen the physio before, what followed was more-or-less exactly the same as the previous week. Another introductory style appointment and another explanation of treatment. In other words a complete waste of everybody's time!

Today I have received a letter from Creditlink Account Recovery Solutions requesting payment for £116.68 (I assume the extra £20 is their charges?) and stating that they have been "instructed by our above named Client to commence formal debt recovery action against you..."

I can't find the first two emails I sent although I do have a copy of the last email sent (the one above) and I could find their phone number on my mobile phone bill to demonstrate that I called.

I don't know what to do. I object to paying them especially as I have repeatedly tried to sort this out with Nuffield Health and they have never even bothered getting back to me. On the other hand I really don't want any black marks against my credit record.

Any advice is greatly received.

Thanks.