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  • FIRST POST
    • Rachaelg33
    • By Rachaelg33 19th May 17, 9:59 AM
    • 2Posts
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    Rachaelg33
    HELP! Mis sold account fees
    • #1
    • 19th May 17, 9:59 AM
    HELP! Mis sold account fees 19th May 17 at 9:59 AM
    Hi I think we were mis sold an account fee at lloyds back in 2012. Me and my husband got married in 2012 and had cheques given to us as mr and mrs as we did not have a joint account lloyds told us we would need to make an appointment to open a joint account to bank the cheques. At the appointment we were only offered two types of accounts a platinum and a gold we were pushed in to the platinum. We have had the platinum since august 2012 paying £17 a month! We have used the breakdown cover once and the phone insurance once but didn't realise the excess would be so high. Anyway I'm just wondering if we are entitled to a refund as we didn't realise we could have a normal joint account without paying a fee. Any help would be much appreciated thank you
Page 1
    • dunstonh
    • By dunstonh 19th May 17, 10:37 AM
    • 89,490 Posts
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    dunstonh
    • #2
    • 19th May 17, 10:37 AM
    • #2
    • 19th May 17, 10:37 AM
    We have used the breakdown cover once and the phone insurance once but didn't realise the excess would be so high.
    Whilst this does not prevent a complaint, it does stop you using some of the complaint reasons. i.e. you cant say the benefits were unsuitable as you have used two of them or that you didnt know what it covered as clearly, by claiming, you did.

    Also, if they decide to uphold your complaint, they can deduct the cost of the claims from any redress. That could well exceed the amount you have paid.

    . Anyway I'm just wondering if we are entitled to a refund as we didn't realise we could have a normal joint account without paying a fee.
    Nothing you have said suggests any wrongdoing. This doesnt mean there isnt any but given your use of the account on two occasions, even if successful, the chance of any money is restricted.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from a Financial Adviser local to you.
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