DMP & Mutual Support Thread - Part 9

Afternoon all,

So in today's post a letter from Tesco issue a default notice, we've missed one payment and a charge of £12 for doing this. No acknowledgement of the DMP. Do I just wait, they have cashed my token payment or would you ring and explain the situation?
Also two letters from HSBC advising I'm OD and they are charging me £25 and the same in the loan account. Again would you ring them? Not sure what to do??
Any advice much appreciated, thanks Julie

Mossop01 wrote: »

Hi julie, i had similar letter from hsbc last week, rang them and they have no info from SC about DMP and until they do (or find it amongst their backlog) they will continue to add fees and interest. They werent helpful or charming for that matter, just kept asking me to make full payment, which of course i declined telling them to expect payment through SC and gave them my ref number.... Again!
Think they are going to be the sting in my thorn... But i WILL not be beaten.... My guilt over missing payments has gone now, 25 yrs of banking with HSBC and they talk to me like dirt! Nasty pasties!!! Haha.... Ah well no post tomorrow... Phew!

HSBC are in a right mess with this, they have a huge backlog of details sent over by SC. We had to wait nearly 5 months for them to acknowledge that we were on a DMP.. This despite SC sending the details to them 6/7 times. They have now cancelled interest and refunded all the interest we have paid since we set up the plan.
It will happen, just bear with it. It does show though that there are a lot of people on DMP's - we are not alone!!

Hi bertman, thanks for the advice ill just keep persevering, amazes me how one big high street bank can be so different from another, who took a week to reply and freeze interest!
Have a great sunday everyone, i love sundays, no post day!

Mossop01 wrote: »

Hi bertman, thanks for the advice ill just keep persevering, amazes me how one big high street bank can be so different from another, who took a week to reply and freeze interest!
Have a great sunday everyone, i love sundays, no post day!

Morning

The sun is shining, it's going to be a good one

You will love Monday s and looking forward to seeing the postie to see the balance coming down at last before you know it.

HHx

Julie67 wrote: »

Afternoon all,

So in today's post a letter from Tesco issue a default notice, we've missed one payment and a charge of £12 for doing this. No acknowledgement of the DMP. Do I just wait, they have cashed my token payment or would you ring and explain the situation?
Also two letters from HSBC advising I'm OD and they are charging me £25 and the same in the loan account. Again would you ring them? Not sure what to do??
Any advice much appreciated, thanks Julie

Hi Julie

I wouldnt waste my time calling I'd go straight to them in writing stating that they have not formally acknowldeged you or helped with situation which is against the OFT guidelines for debt management. Point out they had communications from you and SC too. Adding charges means they are adding to your debt and are treating you no better than someone who just wont pay and isnt keeping in touch. Tell them you are seeking advice from the FOS the following week. If they don't respond within a week report them via that telephone number. FOS prefer the first log on the phone, it's really simple and they do the document for you.


Good luck with it.

HHx