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Auto top-ups failed on Oyster - legal to ignore them?
Comments
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They will pursue you for the money and their costs for doing so will be added to the amount you owe. Your bill will only get larger.0
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I think they would post a letter to you before any action took place. Unless they can produce your responses to their emails there is no evidence you have received any messages. Courts expect letters rather than emails to back up cases.They will pursue you for the money and their costs for doing so will be added to the amount you owe. Your bill will only get larger.0 -
Thanks, but I can imagine getting stuck in a queue.
There is a free app called WeQ4U and when you get stuck in a queue, the app somehow queues for you (after disconnecting you so you don't use up minutes). Then when a human finally answers the phone notifies you and you talk to them.
I use this app all the time to avoid annoying phone queues. It also converts 08 numbers into 03 (national) numbers so the basic call comes out of your free or included minutes.0 -
Poq, in the time you have spent posting on this board you could've rung the Oyster helpline and had all your questions answered.
While talking to them you could've asked about peak times too.
I actually was on hold for 20 minutes the other day. Nobody picked up, i had to run to a meeting.0 -
I suppose it really comes down to your moral compass. Are you an honest person or are you a cheat? Oyster, like any other provider of a service, will come after you at some point0
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I suppose it really comes down to your moral compass.
I'm an honest person that doesn't like being screwed over.
Second time I called, waited for 30 minutes. It turns out they've cancelled the card completely, and I have to buy a new one, set up my auto-topup all over again, call them again (another 30 minutes of waiting) to get the money transferred, etc.
Efficient!
Time is money. So essentially, they are the ones who need to check their moral compass because they are taking my money because of their poor system.0 -
You seem to have forgotten that you owe them £60 or more.I'm an honest person that doesn't like being screwed over.
Second time I called, waited for 30 minutes. It turns out they've cancelled the card completely, and I have to buy a new one, set up my auto-topup all over again, call them again (another 30 minutes of waiting) to get the money transferred, etc.
Efficient!
Time is money. So essentially, they are the ones who need to check their moral compass because they are taking my money because of their poor system.0 -
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I'm an honest person that doesn't like being screwed over.
Second time I called, waited for 30 minutes. It turns out they've cancelled the card completely, and I have to buy a new one, set up my auto-topup all over again, call them again (another 30 minutes of waiting) to get the money transferred, etc.
Efficient!
Time is money. So essentially, they are the ones who need to check their moral compass because they are taking my money because of their poor system.
Efficient would be you topping up your card before it went into debit, which as it's not supposed to be done, is effectively rather like travelling without having the funds to pay.
Instead you seem to be trying to shift the blame to them for your own lack of effort.
Consider the equivalent by car. Fill the car up with fuel, but the credit or debit card has inadvertently been left at home. Technically that person is committing an offence, but they will accept the person giving personal details and paying up within usually about a week. Anyone who hasn't given details or doesn't settle promptly will be reported to the police.
But turn up to fill up again at the same brand before the first case is sttled, and I suspect the number plate recognition might bar the same car from being served.
Yes, it may be inconvenient to sort this out now you've let it get this far. So get it right next time, and stop grumbling this time.0 -
Efficient would be you topping up your card before it went into debit, which as it's not supposed to be done, is effectively rather like travelling without having the funds to pay.
Instead you seem to be trying to shift the blame to them for your own lack of effort.
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Yes, it may be inconvenient to sort this out now you've let it get this far. So get it right next time, and stop grumbling this time.
Excuse me?
I didn't cause the card to go into debt. I had an auto-top up set up, and plenty of funds in my bank account at all times. Their system failed. I was only notified once 4 top-ups had gone through, and, as I said, I was unable to reach them or settle online.
Next time, read the actual case before being judgmental like this. You're not showing much effort since all of what I just said is in my first post.0
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